Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Piyush S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Excellently packaged lifecycle management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its easier to work. Has better UI and it easier to train. It is great in terms of reports and analytics. Fit for Devops, Dev and QA. Great tool for Documentation, Ticketing, application management

What is your favorite aspect of this product?

features, costing, usability, availability, can be used for a wide variety of tasks. Fit for IT management and documentation purposes. Very low to nil down time.

What do you dislike most about this product?

couple of more features like Zephyr squad and other premium features should be made available free of cost instead of charging. Glitch faced during images upload and loss of large sized data during upload.

What recommendations would you give to someone considering this product?

Suggest to have better QA features like HP ALM. and integrate more features as in platform benefits.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kunal T.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Powerful but expensive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differs primarily from other tools in that it serves professional purposes for which none else is appropriate.

What is your favorite aspect of this product?

Time-saving automated tools for chores sprint monitoring keeps teams on target.

What do you dislike most about this product?

The expenses quickly mount for larger teams.

What recommendations would you give to someone considering this product?

Agile methods are worth the money if you really want them.

Pros

  • Reliable
  • Inspires Innovation
  • Fair
  • Includes Product Enhancements

Cons

  • Vendor Friendly Policies
  • Under Delivered

Rupesh Kumar P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Best issue tracking software & Superb products

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira includes automation rules that can help streamline repetitive tasks

What is your favorite aspect of this product?

adaptability and extensive feature are set for managing complex projects and tracking their workflow.

What do you dislike most about this product?

It has nothing which anyone don't like

What recommendations would you give to someone considering this product?

It is highly customizable, allowing teams to configure it according to their processes, so go for it

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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