Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

ALM Integration

83

Social Collaboration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Michelle O.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best software for task management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The user interface is better, actions are visible so you always know what to do and makes collaboration and visibility easy

What is your favorite aspect of this product?

I like how if a task is taking long to complete you can change the sprint so everyone knows whats happening

What do you dislike most about this product?

You have to learn how to use it its not that intuitive, took me a while to understand the difference between an epic and a subtask

What recommendations would you give to someone considering this product?

provide more training materials, like when Setting up a new project. You have to click through so many screens to find how to set up issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhipsa K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2023

productive throughout the project lifecycle

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from other similar products due to several key differentiators that have contributed to its widespread adoption and popularity: Flexibility and Customization: Jira offers a high level of flexibility and customization, allowing teams to tailor the software to their specific workflows and processes. It supports various project management methodologies, including Agile, Scrum, Kanban, and more, making it adaptable to different team structures and industries.

What is your favorite aspect of this product?

Customization: Users value Jira's flexibility and ability to customize workflows, issue types, and fields to match their specific project management needs.

What do you dislike most about this product?

Complexity for Beginners: Some users find Jira's initial setup and configuration complex, especially for those who are new to the platform or project management software in general.

What recommendations would you give to someone considering this product?

Define Requirements: Clearly outline the project management requirements and the specific features needed. Consider factors like project size, team structure, preferred methodologies (Agile, Scrum, Kanban, etc.), and integration needs with other tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Islenis V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Makes project management faster and more efficient

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The team we have has benefited from Jira's assistance in finding solutions to difficulties that are often encountered in project management, such as lack of job control, weak job management, complicated budget management, and poor teamwork. By using Jira, we have increased efficiency, productivity and quality of work, which can lead to more successful and efficient projects.

What is your favorite aspect of this product?

Jira Software gives clusters the capacity to develop customized jobs that match unique procedures and workflows. It blends with several different tools, including, for example, Confluence, Bitbucket, and Slack, that enable unbeatable collaboration and conversation. We are using it in a wide variety of work, from software creation to marketing and technology campaigns. Within our institution, we give people the rights to customize their methods and procedures to cater to the particularities they have.

What do you dislike most about this product?

Although Jira is a powerful tool, it is also likely to be confusing and complicated for novices. The learning curve can be started, however, it can take some time and effort to become familiar with the software and its extensive range of features. It can be expensive, especially for larger companies that need access to advanced tools and world-class support.

What recommendations would you give to someone considering this product?

The cloud-based nature of Jira means that users must have a strong Internet connection to use it. If there are difficulties with connectivity or service outages, users may have trouble logging into the platform and performing their jobs. It provides accurate and analytical information that has helped our company find potential pitfalls and risks early in project development.

Pros

  • Effective Service
  • Inspires Innovation
  • Saves Time
  • Client Friendly Policies

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