Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Carlos Alberto P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Jira represented a more robust and effective

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It has a number of important tools that allow it to stand out from the competition, altissan thought of taking the business by storm and it did it very well, conffluence is one of the best tools for uploading documentation and represents a huge advance in project management of technology

What is your favorite aspect of this product?

What I like most about Jira is the possibility of effectively tracking tasks as they are being carried out, and this becomes evident in our records.

What do you dislike most about this product?

I can say little or nothing that I don't like Jira, it is a versatile tool, the only thing that may cost is the learning curve, but other than that, nothing negative to say

What recommendations would you give to someone considering this product?

Carry out staff training that allows them to assume the tool with some knowledge and thus the management through it is easier

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Fair

Nicholas G. P.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Effective software for project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We mostly use Jira for sprint delivery; we plan our sprint and put up the tasks that we will pick in the sprint, and then we determine the task in Jira, and we can see which individual is working on which job, which really improves sprint delivery time. It is more beneficial in business forms as the organization can track the entire purpose and work of employees by using some form of SQL queries and is easy to understand. We frequently use it to assign internal reports, escalate issues to the appropriate person or team, and stay much more organized than an old spreadsheet.

What is your favorite aspect of this product?

It has boards that help a lot while providing maximum performance in the shortest amount of time, where people can see the progress of the sprint and take the next job and see what's left, and one of my favorite features is that if you write the problem somewhere in the environment, it will turn it into a link that will redirect you to the problem. Jira is a sophisticated project management tool that is presently used by the majority of firms. Using Jira, we can track what features are currently being implemented in the company. Also, the project leader or manager assigns the work to the developer, and the developer may track that.

What do you dislike most about this product?

My only concern with Jira is that it is difficult to make automations and integrate Jira with other tools. One thing is that it may be simpler to use when there are more tickets, but it may be difficult to search up the problem and identify the task number and you can't more easily recognize.

What recommendations would you give to someone considering this product?

Anyone working on projects should give it a shot at least once; it is presently the greatest software in its category; there are no other options to manage projects and track faults as well as Jira. Jira is more beneficial for the business and its workers to keep track of the tasks assigned by management, and it is simple to assign and remark on whatever they have for the problem in the tasks and many methods.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rausibell M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Jira logs errors and maintains constant monitoring

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is used in our company in order to measure the useful life of the software we use to carry out our operations within our company, allowing us to track errors or problems that may occur during the constant use they receive, this helps to be much more efficient when solving each of the details that may arise in the development of business operations while maintaining greater control within these.

What is your favorite aspect of this product?

Using the Kanban board we can perform a visualization from a different approach making more effective the development of processes and the operation of the tools integrated with each other, it is possible to develop error reports and document them in an orderly manner in a very simple way compared to other similar tools, project management becomes much simpler with Jira due to the high potential that can be extracted from it by creating mechanisms that allow to avoid current and future errors within each of the processes.

What do you dislike most about this product?

The tool has performance peaks that can be slowed down causing discomfort when operating it, the user management is obsolete and can be greatly improved if they propose it, it would be interesting to have a greater margin of templates for projects that can facilitate the work of our users assigned to the tool.

What recommendations would you give to someone considering this product?

Jira delivers what it promises, a software for tracking errors and problems that may arise in the operational development of the company, through a fairly fast and intuitive system that although it has much room for improvement, it works properly as long as you have the proper training. Their customer service is quite good, they always provide the best support and complement the training of our users helping them to solve the problems by themselves.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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