Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

  • Role: Vendor Management
  • Industry: Media
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Sep 2023

Best way for collaboration among teams to align

Likeliness to Recommend

9 /10

Pros

  • Caring
  • Respectful
  • Fair
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

Ahmet Hüseyin D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Great for Engineers to Show Efforts

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I think Jira so powerful that majority of my co-workers regardless of their tenure did not even heard the other tools.

What is your favorite aspect of this product?

I like Jira because it clearly enables product managers/team leaders to see where is a hard work

What do you dislike most about this product?

I do not like the ticket complexity and repetition, there needs to be a better way to differentiate ticket from each other.

What recommendations would you give to someone considering this product?

Every sofware engineer needs to make their piece with Jira

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Asma Y.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

full software product managment

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

simplify software life cycle full management of the product

What is your favorite aspect of this product?

dynamically manage all aspects based on team

What do you dislike most about this product?

complex configuration

What recommendations would you give to someone considering this product?

suits software house and product startup

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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