Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Harika K.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out with its robust issue and project management capabilities, particularly for software development and Agile teams.

What is your favorite aspect of this product?

It has powerful issue tracking, project management, and Agile planning capabilities.

What do you dislike most about this product?

Some may find the interface and setup complex, particularly when initially configuring it for their specific needs

What recommendations would you give to someone considering this product?

I recommend assessing your specific project management needs, especially if you're in software development or an Agile environment.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Michael J.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Unlocking team collaboration with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools through its unparalleled flexibility and customizability. It offers an extensive array of features that cater to a wide range of project types, from software development to marketing campaigns. The ability to create custom workflows, issue types, and fields makes it highly adaptable to your specific needs. Its robust integration capabilities with third-party tools further distinguish it, allowing you to centralize project management in one place.

What is your favorite aspect of this product?

My favorite aspect of Jira is its powerful issue tracking and reporting capabilities. With Jira, I can create and manage tasks, issues, and user stories with ease. The detailed reports and dashboards provide valuable insights into project progress and performance. It helps me identify bottlenecks, prioritize work, and make data-driven decisions to improve project efficiency.

What do you dislike most about this product?

One aspect I find challenging about Jira is its initial learning curve, especially for beginners. The interface can appear overwhelming, and it takes some time to grasp the various features and customization options. Additionally, it can become quite expensive as your team grows or requires advanced features, which might deter smaller businesses.

What recommendations would you give to someone considering this product?

For someone considering Jira, I would recommend investing time in learning the tool thoroughly. It may seem complex at first, but it's worth the effort. Start with the basics and gradually explore advanced features as you become more comfortable. Consider your team size and budget, and evaluate the cost-effectiveness of Jira based on your specific requirements. It's also a good idea to explore available plugins and integrations to tailor Jira to your unique project management needs.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Ankit S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Jira is one of the best Product management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira covers almost everything that you need for product management, be it release management or personalising the dashboard for every feature

What is your favorite aspect of this product?

The option to customise the lifecycle and personalising the dashboard is. something that stands out

What do you dislike most about this product?

I can't point out anything about Jira that I don't like

What recommendations would you give to someone considering this product?

If you are looking for a complete product management solution for your team, just go for JIRA

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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