Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Mervin L.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

great tool for product teams

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

It has a great set of features that is sure to be loved by product teams.

What is your favorite aspect of this product?

I like its notifications system.

What do you dislike most about this product?

It's not good for project management because it's meant for products.

What recommendations would you give to someone considering this product?

Do not use it for project management. You're better off using another tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gagandeep S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Feature rich and useful with multiple integration

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has great features especially on Agile front and keeps evolving. It integrates well with Document Management and various other collaborative tools

What is your favorite aspect of this product?

Scheduling and Tracking of work

What do you dislike most about this product?

Initial setup and template configuration needs training. The licensing also needs to be simpler.

What recommendations would you give to someone considering this product?

Great to plan and deliver your product on time and track every task and related documentation.

Pros

  • Fair
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravi K.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

easy to use, easy to adopt and easy to customize

What is your favorite aspect of this product?

Accessibility of items , link the items to the dashboard and collaboration of the tasks

What do you dislike most about this product?

nothing at this moment

What recommendations would you give to someone considering this product?

just for it. best Project and task management tools in the market.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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