Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

371 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

ALM Integration

Social Collaboration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Vineet C.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

The Powerhouse Project Management Tool for Agile

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Tailored for Agile methodologies: Built specifically for Agile software development, Jira offers features like Kanban boards, sprints, burndown charts, and backlog management, making it a preferred choice for agile teams. Customization powerhouse: Jira boasts extensive customization options with workflows, fields, screens, and integrations, allowing teams to adapt the platform to their unique needs and processes. Integration ecosystem: With a vast marketplace of add-ons and seamless integration with other Atlassian products like Confluence and Bitbucket, Jira fosters a connected and efficient workflow.

What do you dislike most about this product?

Steep learning curve: Jira offers a wide range of features and customization options, which can be overwhelming for new users or those unfamiliar with Agile methodologies. Mastering the platform can take time and effort, leading to some initial frustration. Complexity for simple projects: For straightforward projects without complex workflows or extensive customization needs, Jira's feature-rich environment might be overkill. Some users find it more cumbersome than simpler project management tools for basic tasks.

What recommendations would you give to someone considering this product?

Methodology: If you use Agile methodologies (Kanban, Scrum), Jira is built specifically for you. Consider your team's experience with Agile and comfort level with its concepts. Project complexity: For simple projects, Jira's features might be overwhelming. Assess the level of customization and integration you need. Team size and budget: Free plans exist, but advanced features require paid plans. Consider team size and budget constraints. Technical expertise: Extensive customization options require technical knowledge. Evaluate your team's comfort level with setup and maintenance.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Tomo S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Industry leader for tech companies

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its robust features

What is your favorite aspect of this product?

Mostly it is easy to use, and does what it does well (tracking the progress of work and projects over a period of time)

What do you dislike most about this product?

There are so many features and they can be overwhelming. I feel we are only using 20% of what Jira actually offers

What recommendations would you give to someone considering this product?

If you are a big tech company, this is a go-to product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Leverages Incumbent Status

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Useful tool but pages are very busy

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Vineet C.

The Powerhouse Project Management Tool for Agile

Likeliness to Recommend

Pros

Tomo S.

Industry leader for tech companies

Likeliness to Recommend

Pros

Cons

Useful tool but pages are very busy

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

ALM Integration

Social Collaboration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support