Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Sacide T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Must Have for PMs

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

There is no competitor that can be scaled as Jira in the area of project management.

What is your favorite aspect of this product?

I like to see every details of my project within one tool.

What do you dislike most about this product?

Sometimes it takes 2-3 minutes to load a ticket and it kills all the work motivation.

What recommendations would you give to someone considering this product?

I would recommend them learn the shortcuts related to this tool and it will make their work a lot easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Nishant J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Great Product Management collaboration tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unique Product Management capabilities along with ease of use makes Jira a leader in its capabilities

What is your favorite aspect of this product?

Task Tracking, reporting, Automation features are some of its great aspects for any Organization.

What do you dislike most about this product?

Workflow management, Dependencies tracking, Customization features are very minimal

What recommendations would you give to someone considering this product?

Improve customization features, analytical reporting and workflow management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paulo G.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Appreciates Incumbent Status
  • Continually Improving Product
  • Reliable

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