Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

ALM Integration

83

Social Collaboration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Kavyansh G.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

"Excellent Tool for Product and Task Management"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

There are various features which differentiates Jira from other similar products, Such as; Customizable Workflows Agile Project Management Powerful Issue Tracking Advanced Reporting and Dashboards Customizable Permissions and Security Easy Implementation

What is your favorite aspect of this product?

My favorite aspect of this product is its project and task management capabilities. We've been using Jira for a long time, and it has been highly beneficial from a business perspective. It allows us to easily track the status of projects and tasks for employees working on the same project, making our work more effective and efficient.

What do you dislike most about this product?

The cost of this product is quite high and could be reduced to make it accessible for small businesses. Additionally, the user interface could be improved.

What recommendations would you give to someone considering this product?

Jira remains a robust and versatile tool, particularly suited for larger teams and complex projects that require detailed tracking, flexibility, and integration with development tools. For smaller teams or simpler projects, it might be worth exploring other project management tools that offer a more straightforward, cost-effective solution with a gentler learning curve. Organizations should carefully evaluate their specific needs, team size, and project complexity to determine if Jira is the best fit.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Preksha S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Such a cool product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is ever evolving with time, has got some great features.

What is your favorite aspect of this product?

Product management is so seamless, the tickets gets directly connected to our git which makes it so easy.

What do you dislike most about this product?

As the product has lot of features, sometimes there is slowness on its web application.

What recommendations would you give to someone considering this product?

Definitely buy it for the great user experience, its features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mansi G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

JIRA - Project Management Tool

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

JIRA is Cross platform and can be used on multiple devices irrespective of OS. It Provide different Development lifecycle. It provides visibility for clients for project details. It do not have private related email sharing. Multiple options and dashboards in free tool. It also allow report sharing in different format for clients. It is cloud-based portal It helps to Manage your team and resources for the project Price is reasonable for an individual and an organization as well. It provides well communication data

What do you dislike most about this product?

Many alternative software are more powerful. It does not support disaster recovery. Some plugins cannot integrate and customize as per the client requirements. Due to Machine learning and an automated build system, sometimes the alerts are delayed, which can be eliminated for better forecasting. Performance of the tool or speed can be optimized Some of the features require heavy costing, which is difficult for a startup organization. Not suitable for small projects as challenging to understand the stats or perform analysis for short work. It is difficult to migrate data from one account to another account.

What recommendations would you give to someone considering this product?

Collaborate sheets and perform changes parallel by different teams in the documents. Create several financial and technical projects reports to showcase to the clients and project manager. Analysis of data based on historical stats and used for forecasting. Manage the work for different teams in a single dashboard. Put all project related documents on the cloud based portal which can be access everywhere. Distribute the task and track all the activities for the project. Alerts to get the details for the rules we created. Require less technical skills to operate. The UI is easy and simple to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

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