Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Avadhesh S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Widely recognised by IT industry

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Simple and easy interface and one can customise the flow according to their need. Other products lack in support and new features but Jira has features that can help track the progress of projects.

What is your favorite aspect of this product?

Project Roadmap Velocity report probably more reports can be added

What do you dislike most about this product?

Nothing such more reporting features can be added

What recommendations would you give to someone considering this product?

Just go for it!

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Midhuna S.

  • Role: Finance
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2024

Great for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out with its deep customization capabilities tailored for agile project management. It offers robust support for Scrum and Kanban methodologies, detailed issue tracking, and advanced workflow automation. Additionally, its integration with a wide range of development tools and its strong community support make it a preferred choice for software development teams. The flexibility in configuring project workflows and reporting sets Jira apart from other project management tools.

What is your favorite aspect of this product?

My favorite aspect of Jira is its extensive customization options. You can tailor workflows, issue types, and dashboards to fit the specific needs of your team or project, making it highly adaptable to various workflows and methodologies.

What do you dislike most about this product?

The most challenging aspect of Jira is its complexity and steep learning curve. The extensive customization options and feature set can be overwhelming for new users, and setting up workflows and configurations can be time-consuming.

What recommendations would you give to someone considering this product?

If you're considering Jira, start by exploring the extensive documentation and tutorials to get familiar with its features. Take advantage of the free trial to understand its capabilities and how it fits with your team's needs. Be prepared for a learning curve, and consider investing in training if needed. Additionally, ensure that it integrates well with your existing tools and workflows before fully committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sayyam M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Review on jira "pros and cons both"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides a great range of customisation.

What is your favorite aspect of this product?

My favourite aspect of jira is its feature of customisability also it is very easy to use even for new user

What do you dislike most about this product?

For me I feel jira is bit high in price and also sometimes complex configurations may slowdown the work.

What recommendations would you give to someone considering this product?

Even it's bit high in price I feel I will recommend jeera as it make your work easy and save your time.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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