Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Product Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Kuresh V.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Jira: best customisable management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The two thing that differenciates jira from other software are 1. Jira integrates with wide range of third party tools 2. As it is product of atlassian it seamlessly integrates with other atlassian product like confluence

What is your favorite aspect of this product?

My favourite aspect about jira is that it provides custom dashboard and reports which provides deep insights of projects

What do you dislike most about this product?

The only thing i dislike about jira is it's interface feels cluttered especially while dealing with multiple projects.

What recommendations would you give to someone considering this product?

I recommend one should first assess his needs and then choose wisely because jira provides wide range of feature but they are waste if you won't use them

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Rene D.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

A useful tool for managing jobs.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Once you get the hang of it, it's helpful to keep track of and direct your projects.

What is your favorite aspect of this product?

It's a very flexible place to handle and keep track of projects and their stages and updates.

What do you dislike most about this product?

It takes a while to learn everything because it has so many features, but that's not a big deal.

What recommendations would you give to someone considering this product?

A useful tool for keeping track of and managing your projects.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Inspires Innovation

Simran R.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use but needs initial learning

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Ease of use, simplified interface, flexible customisation

What is your favorite aspect of this product?

Project management

What do you dislike most about this product?

Too many features

What recommendations would you give to someone considering this product?

Have a beginners level tutorial first and start implementing in chunks to better manage DevOps

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Most Popular Jira Comparisons