Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

373 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Trustworthy
Performance Enhancing

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Ashu G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

""Best Tool For Agile-Focused Businesses""

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

First and foremost, I'd like to point out that one of the most useful aspects for me is the ease with which any activities or difficulties linked to the project can be tracked. Second, you may produce a statistics report from Jira at any moment to assess the overall performance of the project. We may also provide the member the option of establishing a certain sort of job. So that's how we can go ahead.

What is your favorite aspect of this product?

Integrations with other tools are fantastic. Workflow automation and customization are fantastic features. I utilise Kanban-style dashboards with drag-and-drop flexibility and comprehensive customisable lists on a regular basis. It's nice to have numerous projects to separate my tickets, and it's even better to be able to cross-link across projects.

What do you dislike most about this product?

Customization and configuration are quite tough and time-consuming. The process of configuring user security is simple and versatile, but there are far too many checkboxes. Finding where you place stuff in workflow customisation is a bit of a hassle. Auto-assign on a certain stat change, for example. When you wish to edit, there are roughly five areas where it may be done and no indication of where it was done.

What recommendations would you give to someone considering this product?

It is a comprehensive project management system. Jira is a great tool for keeping track of all jobs and projects within a company.

Pros

Inspires Innovation
Altruistic
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Fantastic product for Bug Tracking and Delivery

Likeliness to Recommend

9 /10

Pros

Unique Features
Effective Service
Client Friendly Policies
Fair

Chris H.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Jira is the market leader for a reason

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

They clearly innovate and strive to maintain uptime

What is your favorite aspect of this product?

The cloud offering - much easier than maintaining your own on-prem variant

What do you dislike most about this product?

Innovation seems to lag at times, but they do a good job of delivering in big bunches. More incremental functionality would be nice, however.

What recommendations would you give to someone considering this product?

Try out a free demo and configure the product for your project needs

Pros

Reliable
Performance Enhancing
Enables Productivity
Includes Product Enhancements

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Ashu G.

""Best Tool For Agile-Focused Businesses""

Likeliness to Recommend

Pros

Fantastic product for Bug Tracking and Delivery

Likeliness to Recommend

Pros

Chris H.

Jira is the market leader for a reason

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support