Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

ALM Integration

83

Social Collaboration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

Juan L.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

It's well-thought-out and complex, which adds

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has all the features needed to manage a software project according to the Scrum or Kanban methodology. When you use it, you can tell that the developers have thought through and considered all possible cases; there are always those "oh, how practical" moments. In addition, the dashboards and sprint views provide a very good overview of ongoing projects, as long as you keep them up to date. The second use case is about supporting the software development process. Here I use Jira to manage the backlog for specific teams. This starts with the registration of tasks and requirements, their concretization with the team up to the further breakd

What is your favorite aspect of this product?

With Jira we can cover all stages of agile software development. We use it primarily for project planning and documentation. It is also an important part of communication in the development team; the feedback function is often used to clarify requirements. Especially in the suite with Confluence, the full potential is realized. I use Jira for both multi-project management and to support the software development process for specific teams. For multi-project management, I use additional extensions that allow mapping multi-level planning and synchronizing tasks at a high level across multiple teams over a period of 6 weeks or more.

What do you dislike most about this product?

Jira is a very complex tool. This also means that, especially if you are responsible for processes, you should first deal intensively with the tool before using it. A "cold start" as with Trello, where you can get started, is not recommended, as the configuration made for projects is difficult to change afterwards without a lot of effort. Complexity also brings the risk of getting lost in the depths of the software or losing the overview. It is required as a discipline, both when configuring it and when using it in daily project work. Jira is essentially a bug tracker and is not easy to master. Jira has been established in software developmen

What recommendations would you give to someone considering this product?

Jira offers a high degree of flexibility. Activities, link types and fields are highly customizable. However, the highlight is the expandability through extensions that can be obtained from Atlassian Marketplace. Jira is essentially a bug tracker. Over the years, Atlassian has added more and more functionality that also supports typical project management functions such as roadmaps. However, many extensions in Marketplace go further and add features such as GANTT charts to Jira without losing the flexibility of the core software. In addition, Jira requires a whole series of organizational arrangements, especially due to its high flexibility

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ronald v.

  • Role: Consultant
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Fantastic product must have for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The size of possibilities within Jira is great. You can create linked tickets, create epic, create workflows for those tickets, all with their a very well thought out user system where some users can do different actions than others.

What is your favorite aspect of this product?

My favourite aspect is the way you can customize Jira. We work a lot with Jira Dashboards, which track a ticket based on various statuses. Per project, you can design this dashboard to have other statuses. This means that you can use Jira for almost all IT projects since you can create a dashboard that fits perfectly.

What do you dislike most about this product?

The creation of new tickets can be a bit cumbersome. This proces could be designed more intuitive through a series of pages instead of one page that is so large it is quite scary.

What recommendations would you give to someone considering this product?

I would 100% recommed Jira since it is the market leader. Jira can be implemented to be used with almost every IT project so it should also fit your project.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Miguel H.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Jira excellent management service

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira offers a whole suite to carry out the development of your product, very easy to use and also with full interaction with the Atlassian suite

What is your favorite aspect of this product?

Ease of use is my favorite aspect of Jira

What do you dislike most about this product?

User authentication can be annoying at certain points

What recommendations would you give to someone considering this product?

I recommend anyone who needs to use Jira to evaluate the available licenses well because you can fall short on specs and features

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

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