Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

411 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Trustworthy

Feature Ratings

Average 84

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Federico M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Great service and management tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

jira is one of the best known and most famous tools for product management. The integration with other products of the Atlassian ecosystem makes this tool complete

What is your favorite aspect of this product?

- The ability to create Teams/groups directly in Jira - User Friendly Filter option - Fit perfectly with Agile Project- Kanban/ Scrum Projects - Status tracking for Epic, User stories, Tasks

What do you dislike most about this product?

Medium-high learning curve. Getting started is simple, but a lot of time and errors are required to master it

What recommendations would you give to someone considering this product?

If you are looking for a tool to manage your Agile Project - Kanban / Scrum Projects, Jira is one of the most complete. It takes him some time to fully understand it and unlock his full potential

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Iaroslav C.

Role: Sales Marketing
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Almost everything in agile work

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira belongs to Atlassian infrastructure and no words needed if compared to Notion, Asana, etc. Together with Confluence and Trello, Jira provides all the opportunities to collaborate in flexible methodologies successfully.

What is your favorite aspect of this product?

Big quantity of possible integrations, huge amount of already written manuals & other educative content. Jira is a "base" for agile, if you worked with it, you can switch to almost any product if needed by your new team, if you didn't ever tried, it may be complicated to understand and consider agile principles

What do you dislike most about this product?

Implementation of Atlassian infrastructure may be complicated if you are not a product owner

What recommendations would you give to someone considering this product?

You definitely need at least to try it, for keeping Jira + Confluence + Trello in your stack

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Iaroslav C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Market leader in agile task management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I am absolutely convinced that the main advantage in using Jira is its belonging to Atlassian infrastructure. All my experience with it was really nice, several teams (marketing, SEO, developers and designers) collaborated with each other with slightly different preferences, but great synergic impact, and Confluence + Trello helped a lot in addition to Jira

What is your favorite aspect of this product?

Jira is really customizable due to needs of different teams who works with sprints or without them. Differentiation of access rights, customizable task options, support for flexible methodologies – Jira seems to be really a standart for agile. Decentralized teams should gain additional benefits: is saves language barriers blocking time and frequent emailing.

What do you dislike most about this product?

Jira may be complicated for new users, if compared to some more simply solutions at the same market. Also, the user interface can be inconsistent (especially with the different definition pages). Mobile application has enough bugs (and not really mobile friendly)

What recommendations would you give to someone considering this product?

Use educational courses, like "Jira and Confluence 101" to solve all the questions you'll face in the very beginning of your work with Jira If we speak about implementing Jira, scrum master is a good choice of driving all the processes

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Federico M.

Great service and management tool

Likeliness to Recommend

Pros

Iaroslav C.

Almost everything in agile work

Likeliness to Recommend

Pros

Iaroslav C.

Market leader in agile task management

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

Social Collaboration

User Needs Management

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support