Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

Product Management

86

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

84

User Needs Management

83

ALM Integration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

78

Jira Reviews

Paolo S.

  • Role: C-Level
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

it's an essential tool for any sw dev company

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Incredibly flexible

What is your favorite aspect of this product?

sharing task among the organization

What do you dislike most about this product?

hard to use

What recommendations would you give to someone considering this product?

training before adoption

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

Cons

  • Vendor Friendly Policies

ramiro b.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Intuitive Agile Software

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is designed specifically for agile and Scrum project management. The software includes scrum boards and Kanban boards, allowing teams to visualize workflows and track task progress in real time. Managers can quickly determine which tasks are performing well and which are falling behind schedule. Agile sprints are supported by Jira.

What is your favorite aspect of this product?

My favorite feature of Jira is the ability to create different categories for team members. This is what I use when I send a task to our developer in India. I can send him a PDF guide, he can complete the work, and it will be routed to my queue for approval. It's so quick and easy, and it saves time and emailing because language barriers are no longer an issue.

What do you dislike most about this product?

nothing I think what we need to prove is right.

What recommendations would you give to someone considering this product?

I recommend it because it is a necessary application for teamwork, CIOs, and project management.

Pros

  • Performance Enhancing
  • Saves Time
  • Acts with Integrity
  • Client's Interest First

Kevin M.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Best software development tool around

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is built for developers and also IT professionals mainly. It tried to help support ITIL practices but still feels geared toward the mid size market

What is your favorite aspect of this product?

I love the layout and the ability to automate things. It is every fast interface and makes pasting code or image very simple, so the team really enjoys interacting with it

What do you dislike most about this product?

It can be a bit complex and overwhelming starting off. Often times making a change can be a complex task because of how everything is so loosely coupled from the front end point of view which drives up complexity

What recommendations would you give to someone considering this product?

I would say take your time reading and setting it up well from the start, overall its a great product on a great path

Pros

  • Performance Enhancing
  • Unique Features
  • Fair
  • Altruistic

Cons

  • Less Generous

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