Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Yatharth G.

  • Role: Operations
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Great product for task managing and tracking

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA has been helping us to manage multiple products , helps to keep track and counts of bugs , reports , time spend on tickets with various ways to customise accordingly

What is your favorite aspect of this product?

We like the share feature and comments on every jira ticket , It helps to provide quick overview to other colleagues about progress of projects with graphs to understand flow better

What do you dislike most about this product?

It gets little tough to find correct ticket numbers which are relevant to each others .

What recommendations would you give to someone considering this product?

Its a great tool for large projects or for team leads who manages multiple projects and multiple people

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Nisha S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Streamlined Project Management And Issue Tracking

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

ira Software is a versatile project management and issue tracking tool developed by Atlassian. It offers customisable workflows, agile project management support, powerful issue tracking, extensive integration capabilities, and a wide range of features to streamline project management processes.

What is your favorite aspect of this product?

Customisable Workflows, Issue Tracking, Dashboards and Reporting, Jira has It agile boards, backlog management, and sprint planning tools to help teams manage their work effectively. Jira's roadmaps feature enables teams to plan and communicate their long-term goals and project timelines. I

What do you dislike most about this product?

Jira has lot of features and that comes with a learning curve. Jira can be overwhelming for new users due to its extensive feature set and configuration options. While customisation is a strength of Jira, it can also lead to complexity and a lack of consistency if not managed properly.

What recommendations would you give to someone considering this product?

Jira is part of Atlassian suite, Buy confluence, bitbucket along with Jira as well to make best use of it.

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Helps Innovate

Michael J.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Unlocking team collaboration with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools through its unparalleled flexibility and customizability. It offers an extensive array of features that cater to a wide range of project types, from software development to marketing campaigns. The ability to create custom workflows, issue types, and fields makes it highly adaptable to your specific needs. Its robust integration capabilities with third-party tools further distinguish it, allowing you to centralize project management in one place.

What is your favorite aspect of this product?

My favorite aspect of Jira is its powerful issue tracking and reporting capabilities. With Jira, I can create and manage tasks, issues, and user stories with ease. The detailed reports and dashboards provide valuable insights into project progress and performance. It helps me identify bottlenecks, prioritize work, and make data-driven decisions to improve project efficiency.

What do you dislike most about this product?

One aspect I find challenging about Jira is its initial learning curve, especially for beginners. The interface can appear overwhelming, and it takes some time to grasp the various features and customization options. Additionally, it can become quite expensive as your team grows or requires advanced features, which might deter smaller businesses.

What recommendations would you give to someone considering this product?

For someone considering Jira, I would recommend investing time in learning the tool thoroughly. It may seem complex at first, but it's worth the effort. Start with the basics and gradually explore advanced features as you become more comfortable. Consider your team size and budget, and evaluate the cost-effectiveness of Jira based on your specific requirements. It's also a good idea to explore available plugins and integrations to tailor Jira to your unique project management needs.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

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