Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

796 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Mahammad K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Excellent Service

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Task Management becomes easy.

What is your favorite aspect of this product?

We can check entire ticket history and also, we can assign tickets to ourself.

What do you dislike most about this product?

I don't have any dislikes.

What recommendations would you give to someone considering this product?

Simply superb tool for Ticketing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Akshay V.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

A product that makes your development easy

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its capabilities of add bew features

What is your favorite aspect of this product?

Comments and adding other people like pool developer

What do you dislike most about this product?

Sometimes fetching history is a big issue

What recommendations would you give to someone considering this product?

If you are planning to have a good project management tool, you should go blindly for Jira

Pros

Helps Innovate
Efficient Service
Respectful
Security Protects

Kate B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Brings visibility to project management.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is the only major project management software I have used, that sets no limitations on the software products I can integrate it with. Therefore as a team, we have successfully brought vital software tools we use on a daily basis into our project management workflow by simply integrating them with Jira. This of course has led to better day to day operational data management for our projects while simplifying and automating a lot of our project management efforts .

What is your favorite aspect of this product?

Jira's product delivery feature for me, is what I have most enjoyed about Jira in recent times. With this feature, members of my department are capturing project ideas and insights faster, through organized user feedback and engagement. Perhaps most importantly, this feature has better aligned my department with the business operations teams within my company , by making it possible to connect product ideas with real time project management efforts .

What do you dislike most about this product?

Out of the box , Jira comes with limited team collaboration capabilities. A case in point is the absence of a provision for real time team messaging , which is critical for successful project management. Although, as a team, we have successfully navigated this hurdle by integrating Jira with Slack to provide us with all of the real-time team collaboration capabilities we desire for effective project management. We will however still prefer Jira having the above capabilities by default.

What recommendations would you give to someone considering this product?

Adoption or use of Jira within a team depends on the expectations and needs of the team in question.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Mahammad K.

Excellent Service

Likeliness to Recommend

Pros

Akshay V.

A product that makes your development easy

Likeliness to Recommend

Pros

Kate B.

Brings visibility to project management.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

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