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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Gagandeep S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Feature rich and useful with multiple integration

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has great features especially on Agile front and keeps evolving. It integrates well with Document Management and various other collaborative tools

What is your favorite aspect of this product?

Scheduling and Tracking of work

What do you dislike most about this product?

Initial setup and template configuration needs training. The licensing also needs to be simpler.

What recommendations would you give to someone considering this product?

Great to plan and deliver your product on time and track every task and related documentation.

Pros

  • Fair
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dinesh B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Great Task Management Software Tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Best to capture and organize issues, assign work, and follow team activity. JIRA helps your team get the job done easily.

What is your favorite aspect of this product?

Flexible Workflow Management for the teams at one go. Issue and Bug Tracking is best among all.

What do you dislike most about this product?

Sometimes it is facing some bug and glitch.

What recommendations would you give to someone considering this product?

I would recommend to use it for all the task and work related management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rishab S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Great Tool for Tracking the success of SDLC

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Better product as a whole Have apps which increases its capabilities on top of the normal task tracking Tempo inside Jira collects meeting from teams and puts them on its time tracking for better Time sheet management have app integration with many ITOM/ITSM tools

What is your favorite aspect of this product?

Ease of use and Add-on apps capabilities

What do you dislike most about this product?

Higher Cost should a constraint while working with Jira

What recommendations would you give to someone considering this product?

Great tool to increase Productivity and Accountability around the stakeholders with Greater visibility of the SDLC.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

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