Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

868 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Jeet T.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Great features but does require personalization

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA syncs well with all Atlassian products. At our organization we heavily utilize Confluence for process documentation and JIRA for ticket management across various departments.

What is your favorite aspect of this product?

JIRA simplifies day-to-day task management by making it easy to assign a task to a specific person or a team. Internal collaboration improves drastically because of JIRA and helps with record-keeping for compliance and underwriting purposes which is an essential feature in the banking industry.

What do you dislike most about this product?

There should be an option for end users to manage the notifications on their email. This control is only provided to the IT / Admin for JIRA and they are unable to set this according to each individual's preference.

What recommendations would you give to someone considering this product?

Ensure you set it up correctly across all departments. JIRA is tremendous value for money but only if it is utilized efficiently across all cross-functional teams.

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Vishnu M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Highly recommended tool for Project Management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Software is a versatile project management and issue tracking tool developed by Atlassian. Which offers custom workflows and agile project management support, powerful issue tracking, extensive integration capabilities.

What is your favorite aspect of this product?

Favourite aspect is issue tracking and the integration with the other Atlassian suite of application.

What do you dislike most about this product?

The disliked part is regarding user management. There should be a feature to export the list of users, which is not available in the Server and Datacentre version but available in Cloud version.

What recommendations would you give to someone considering this product?

Choose the Cloud version which provides more features and Atlassian will take care of all the upgraded and other security related issues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anubandh A.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Longer learning curve, but worth it

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's highly customizable and the integration with other software is very good.

What is your favorite aspect of this product?

It's customizability and integration with other software. I also appreciate the Devops support. JIRA can be used for a large group of people, across teams with ease.

What do you dislike most about this product?

It takes a little time to understand JIRA. Plus, it's other bundled offering i.e. Confluence is not at all a good platform to store documents.

What recommendations would you give to someone considering this product?

Only implement it if the use is for a long term purpose at enterprise level, because the license cost and cost of training will be high. But the product is very dependable.

Pros

Security Protects
Reliable
Respectful
Acts with Integrity

Cons

Charges for Enhancements
Inhibits Innovation
Slower Product Innovation

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Jeet T.

Great features but does require personalization

Likeliness to Recommend

Pros

Vishnu M.

Highly recommended tool for Project Management.

Likeliness to Recommend

Pros

Anubandh A.

Longer learning curve, but worth it

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support