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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2021

"Easy to use, but a bit pricey."

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Best product development with Jira

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Software is used to help Project Managers map out, prioritize, and delegate tasks to teams so that they can flexibly plan their work in ways that are most convenient to them by use of its Kanban, Scrum and Scrumban methodologies. It features a searchable hub of information where users get an overhead view of the company's operational performance. It stores project data when projects are completed for later access.

What is your favorite aspect of this product?

It integrates with all of its projects, like Bitbucket It has dedicated client apps for iOS, and Mac Ridiculous amount of customization and integrations

What do you dislike most about this product?

Features that are "on" by default are overwhelming to users new to Jira Image embedding in tickets via url doesn't work, we always have to upload them Moving lots of cards quickly glitches boards out, you have to do it slowly otherwise when you move a card, it might not actually move

What recommendations would you give to someone considering this product?

It is great to manage a software center or big development teams. It includes all options that are usually needed to manage the product development cycle and it has many customization/configuration options that allow it to adapt to your organization's processes. It is a little too complex for small teams and the effort to customize it may be too much compared with other less complete but still acceptable solutions.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Donald T.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great functionality and user friendly

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is the best project management software for agile teams and software developers. This agile solution makes it easy for team members and project managers to adjust throughout the complete project life cycle.

What is your favorite aspect of this product?

Manage projects using agile including a backlog.

What do you dislike most about this product?

Management of the software is very difficult at times, although it has improved.

What recommendations would you give to someone considering this product?

Jira provides the advanced feature set that most software teams desire along with additional tools that we benefit from

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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