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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Colin B.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Great at what it is meant to do

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

If you are looking for an IT-focused project management system, nothing can compare to Jira. Jira was designed with SDLC and Agile/Scrum in my mind, and when used for that purpose, it is the premier solution. The epic and task mapping with prebuilt burndown reports are powerful and straightforward. It is simple for employees to estimate work, track history, and store business artifacts.

What is your favorite aspect of this product?

Managing a development project, the workload distribution and timing assumptions are extraordinary. It is simple to share work and “sub-task” support items to others while enabling email notifications to people outside the system, providing integrated progress updates.

What do you dislike most about this product?

Jira is built for software development in mind, but not portfolio management. Though you can “swimlane” all projects, it is not easy to track all unstarted epics, forcing you to rely on outside products. There is also a steep learning curve for administrators with their query language that needs to be used.

What recommendations would you give to someone considering this product?

If you need to organize a software/IT development team, this is the standard. If you need something for general PM (process, etc.), you are better off with another solution, like Microsoft PM or Confluence.

Pros

  • Reliable
  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Inhibits Innovation

Dhiraj P.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Just aewsome

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Phenominal at traking projects and process where it is and who are on that task and how much time it will take to complete that project

What is your favorite aspect of this product?

Traking and process clarity is outstanding

What do you dislike most about this product?

Nothing to dislike right now

What recommendations would you give to someone considering this product?

Just go for it . No doubts

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

Adam G.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Good overall task solution

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

It's an easier integration than others in the industry

What is your favorite aspect of this product?

Automations work well and are easy to set up, they don't tend to break

What do you dislike most about this product?

I don't like the search capabilities

What recommendations would you give to someone considering this product?

This is a larger program, make sure it's fit if you're smaller

Pros

  • Friendly Negotiation
  • Performance Enhancing
  • Client Friendly Policies
  • Helps Innovate

Cons

  • Commodity Features
  • Less Efficient Service
  • Slower Product Innovation

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