Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Sareena P.

Role: Sales Marketing
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Its a great product which enhances collaboration

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

If compared to other project management tools, Jira stands out completely different due to its usability for bug tracking feature which helps in the development of apps or software.

What is your favorite aspect of this product?

The best part of Jira is that everything is customizable which helps different types of users as such as software developers, project managers and others.

What do you dislike most about this product?

The UI is one of the biggest flaws of Jira.

What recommendations would you give to someone considering this product?

I have used the software in my previous company and also recommended my current company, as this has helped us in many ways to track all the bugs and issues for any of our projects (Website, tags, analytics or software development) Using scrum or agile both. This is highly essential for growing companies to keep everything tracked and helps collaboration to be effective.

Pros

Trustworthy
Fair
Client's Interest First
Generous Negotitation

Cons

Under Delivered

Silas S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Effortless management of projects.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira mainly focuses on Agile project management, providing features that are geared towards Scrum and Kanban methodologies. It has great value for money and is better than other alternatives we have considered. It offers great reports that provide businesses with insights to make data-driven based decisions. It is also highly customizable to fit any of our requirements. In addition, the support team is excellent and always available on a 24/7 basis. It is also affordable for any sized company.

What is your favorite aspect of this product?

Jira helps us to assign tasks, track and manage tasks in an easy way. Teams can collaborate seamlessly and offer feedback as well. Managing approval for requests about due dates and the progress of projects is also effortless. Overall it is easy to use and little training is required. The client and technical support team are responsive and offer great services. The detailed reports we receive have brought tremendous changes in how we make decisions and now we focus more on the data we receive than making assumptions.

What do you dislike most about this product?

It isn’t built to manage a project, as a whole. It gets quite difficult to manage projects without the tools you need, and the project suffers as a result.

What recommendations would you give to someone considering this product?

Jira is ideal for organizations handling large projects as it enables collaboration and proper tracking of projects to completion. Regardless of the team size, Jira can easily accommodate any project.

Pros

Enables Productivity
Unique Features
Efficient Service
Effective Service

Md Mamunur Rashid M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic tool ever and ease to use.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Fantastic unique feature and easy interface.

What is your favorite aspect of this product?

I like that it is exceptionally simple to involve Jira as you simply needs to observe proper group and open a ticket and it gets relegated rapidly so detailing happens effectively and we can sort out a responses and addressing, quicker.

What do you dislike most about this product?

At the point when I raise tickets, I get Emails assuming anybody is alloted or is composed something, however it very well may be worked on such that you additionally get advises when there isn't any update for a long time. For example for seven days.

What recommendations would you give to someone considering this product?

I prescribe you to follow up tickets which you have open since it is preposterous to expect to get tells about not refreshing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Sareena P.

Its a great product which enhances collaboration

Likeliness to Recommend

Pros

Cons

Silas S.

Effortless management of projects.

Likeliness to Recommend

Pros

Md Mamunur Rashid M.

Fantastic tool ever and ease to use.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support