Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Janet M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

JIRA is the finest in project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

the program is very complete, this differentiates it from other programs.

What is your favorite aspect of this product?

Jira is a complete solution for managing projects across an entire business. We have epics, stories, tasks, Kanban boards, and Scrum boards. You have full control over workflow, fields, design, and automating tasks, and add-ons fill in the gaps and use cases that JIRA doesn't yet offer. The reporting tools are also very strong and give managers a full and detailed picture of how well and how efficiently their team is doing. With Jira as the main task management system and the kaban workflow management system, we can keep track of all tasks in the cloud.

What do you dislike most about this product?

JIRA has a high learning curve, but the work is well worth it, even if it might be optimized more effectively. It's also possible that the user interface is inconsistent (especially with the different definition pages). At first, setting up everything could seem tiresome, but we've taken advantage of the chance to reexamine our procedures and see if there's anything we can improve about how we go about doing things in the future. As a result, it was a favorable outcome.

What recommendations would you give to someone considering this product?

After a little of tweaking, this is the greatest tool for managing your projects and keeping track of what's going on in your organization. Instead of believing the claims of rivals that Jira is difficult to use, you should know that it is simple to configure, so you can simply delete whatever you don't want. As an alternative, it may be tailored to become an extremely powerful data source that will help you better manage your staff.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Mike J.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Robust platform for project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is remarkable in that it permits us to visualize the breadth of essential components or product deployments throughout groups. It might potentially be modified upwards or decreased in the near future as required. It was also incredibly adaptable, which became a bonus for us.

What is your favorite aspect of this product?

Jira appeals to us in every way. To begin with, We prefer Jira since it is programmer-friendly, simple to operate, and permits several employees to engage in identical jobs simultaneously. Furthermore, our former framework made it impossible to establish which passes were connected, whereas Jira offers a number of alternatives for linking duplicate passes.

What do you dislike most about this product?

There may be a few small problems in utilities that might be fixed with minimal exertion. In the online edition, just the fewest basic extensions and personalization features are offered. Without using the Interfaces, we won't be able to probe into its internal dynamics and design our own.

What recommendations would you give to someone considering this product?

If you're concerned regarding the operation's timeliness or safety, believe me, Jira is indeed the best approach to get rid of any concerns. Jira proved to be much less-expense and far more suitable for our needs. Jira is the finest project management framework in the current era. Jira's benefits outweigh its limitations without a doubt.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nicole M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"A fantastic management tool"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

perhaps the ease of use of the program is one of the differences.

What is your favorite aspect of this product?

Jira is a huge and adaptable application that can manage practically any project - software or not. Despite its size, it is easy to use and has several attractive ready-to-use themes for smaller teams. I think it's wonderful that it can evolve into a corporate platform. Their key strength is scalability. Jira also has a big marketplace of plugins that may enhance its capabilities and tailor it to any organization or project. It also has a low cost for smaller teams.

What do you dislike most about this product?

Considering the tool's size, some essential functionality is missing. For example, organizing a sprint, measuring capacity, or transferring or altering problems might be challenging and need plugins from their marketplace (with their own pricing). Some sophisticated features (such workflows) are tricky and need a lot of study. They charge exorbitantly after the first layer (for startups). Adding an 11th team member raises it from $10 to $1000. As a result, we shall no longer utilize the program after that date.

What recommendations would you give to someone considering this product?

It will take some time to model your company, but once done, this is the finest tool to manage your tasks and keep track of everything. Don't be fooled by rivals who say Jira is difficult to use; it is easily customizable so you may eliminate features you don't need. However, it may be configured to be a powerful data source, allowing you to better manage your staff.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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