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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Kasan P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent for Large Projects, But Very Complicated

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

When it comes to managing large, complicated projects, Jira is the heavyweight champion—especially when compared to less complicated platforms like Trello or Asana. Jira is quite comprehensive and ideal for technical teams and engineers, whereas Trello is simple and attractive. However, compared to the others, it's far more difficult and not really beginner-friendly.

What is your favorite aspect of this product?

Jira's thoroughness is helpful for bug and task tracking. Sprint-based teams love it, and workflows can be customized. The great reporting options let you track project progress. They just added automation, which simplifies repetitive tasks. It integrates well with Bitbucket and Confluence, making it handy for developers.

What do you dislike most about this product?

But it's really perplexing! It takes ages to learn how to execute simple tasks on this interface because it is not at all intuitive. It can seem like overkill, therefore it's absolutely not designed for smaller teams or non-technical users. Furthermore, Jira can be very glitchy and laggy, particularly when a project has a large number of users or tasks. Furthermore, the mobile app is a little awkward to use on the go and not very goods.

What recommendations would you give to someone considering this product?

Jira is an excellent tool for managing big, complicated projects, particularly those involving software development. However, I would advise going with something simpler, like Trello or Asana, if your team is smaller or you're working on projects that aren't as complex. Jira has a ton of capabilities, but use should only be considered if you truly require all that capability due to its steep learning curve. Otherwise, most teams find it to be simply too much.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Arvid O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Strong project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The best project manager out there is Jira. With Jira we can create complex processes, measure times, assign dates and work points, track errors and manage all aspects of the project. Additionally, this software features dashboards with gadgets that simplify viewing work in progress in many ways.

What is your favorite aspect of this product?

It is effective in tracking activities with multiple workflows, such as bug and defect tracking. Additionally, when an activity requires collaboration across multiple departments, you have powerful reporting tools to monitor and generate actionable insights about an activity.

What do you dislike most about this product?

Customer service is poor so you have to wait some time to contact the support team.

What recommendations would you give to someone considering this product?

Jira is the perfect solution for companies looking for better visibility and management of all their tasks. Its robust reporting features and customizable dashboards allow teams to visualize workflow and its progress effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

neeraj g.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

JIRA making project management easy

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a highly customisable project management tool. It can be tailored to fit different workflows and team needs. It supports sprint planning, backlog management etc

What is your favorite aspect of this product?

Teams can easily track and identify issues, bugs and tasks with detailed status updates and prioritization.

What do you dislike most about this product?

Complex to learn and understand for small teams

What recommendations would you give to someone considering this product?

Jira is a tool which increases and enhances visibility through tracking and issue resolving at every step of the project management cycle

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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