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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Peter S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Jira the best solution for Project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Basing on my interaction with Jira, it stands out because of its broad abilities and profundity in project management, especially for our project Team using Agile methodologies. It offers a wide range of customization options, allowing us to tailor workflows and dashboards with a view of addressing specific project needs. The integration capabilities with other tools within our Company like Notion and Confluence, make it easy to streamline processes.

What is your favorite aspect of this product?

My favorite aspect about Jira is its flexibility and customization. Being able to tailor workflows, dashboards and fields to suit each project’s needs makes task management and progress tracking so much easier. As projects change, our Project Team can adjust things easily and much faster, which keeps everything well organized and systematic.

What do you dislike most about this product?

Can be overwhelming especially for new Users, That much customization can make it complex and time consuming.

What recommendations would you give to someone considering this product?

You can start small and slowly explore the additionally features, rather than diving in all at once, as it can drain you especially in Organizations or Businesses with few dedicated project personnel.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Fred S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

JIRA: Unpacking the Workflow Powerhouse.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

If there's one tool that keeps our projects and IT tasks humming along, it’s JIRA. What JIRA really offers us, especially in an information-heavy environment, is visibility across all the moving parts. I’d say this is its “power lens”—we can see who’s doing what, where bottlenecks are forming, and adjust timelines with flexibility.

What is your favorite aspect of this product?

Something I lean on in JIRA is the reporting suite—those dynamic dashboards save me from scrambling through old emails or scattered updates. With gadgets for sprint tracking, burndown charts, and other KPIs, I can get a snapshot of where things stand with just a few clicks. Having that dashboard set up for daily use has become second nature, making project updates quick and data-rich.

What do you dislike most about this product?

One hiccup we’ve had is the search functionality—while powerful, JQL (JIRA Query Language) does take some getting used to, especially if team members aren’t familiar with SQL-like languages.

What recommendations would you give to someone considering this product?

JIRA’s made a big impact on our efficiency and coordination across the IT team and beyond. I’d recommend JIRA without hesitation to any IT department. It’s the kind of tool that grows with your team, and the time you invest in mastering it pays off tenfold as your projects scale.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Lakshmi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Ticket to Teamwork: Mastering Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What stands out with Jira is its configurability. We’ve customized our workflows to fit specific data projects—whether it’s processing datasets, troubleshooting ETL pipelines, or iterating on machine learning models. For example, we use custom issue types to differentiate between bug fixes, feature development, and data processing tasks, which keeps everything organized and easy to filter.

What is your favorite aspect of this product?

A feature I particularly appreciate is the seamless integration with Confluence. Our team often uses Confluence to document ETL processes, model results, and code explanations, while Jira handles the actual project tasks. It’s easy to link Confluence pages within Jira issues, so everything we need is interconnected and accessible, saving us time when switching between documentation and task management.

What do you dislike most about this product?

One con, though, is the UI. Jira can feel a bit overwhelming, especially for new team members. Some menus are buried within menus, and if you’re not careful, it’s easy to lose track of where things are.

What recommendations would you give to someone considering this product?

, Jira has been a fantastic tool for fostering transparency across teams and departments. It’s especially useful during sprint retrospectives when we review completed tasks and track any bottlenecks. I’d recommend Jira to anyone working on long-term, complex projects that require a lot of cross-functional collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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