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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
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Josue H.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: IT Leader or Manager
Submitted Nov 2022
Project management with dashboards and reports
Likeliness to Recommend
What differentiates Jira from other similar products?
Hundreds of thousands of organizations worldwide use Jira to develop software and track issues. The scalable solution offers users a robust set of enterprise-grade features and security for every stage of business growth. Its Atlassian Marketplace gives developers additional options to create add-ons to extend any feature of the software. Jira Cloud is a complete SaaS solution that gives users the benefit of immediate access to the latest Atlassian features with automatic updates. And because Jira is cloud-based, it's often a cost-effective solution that frees users from the responsibility of worrying about servers, storage or maintenance.
What is your favorite aspect of this product?
Jira is ideal for software teams with its feature set and integration capabilities needed for agile and effective software development. Jira users can leverage other products such as Jira Service Desk, now known as Service Management for incident, problem and change management. A team with simpler needs can try Jira Core, which is a simplified project management tool that can help a team introduce Jira capabilities to the organization.
What do you dislike most about this product?
The browser must be refreshed manually to see new tickets, which can confuse things when multiple people in a meeting are creating tickets frequently. The interface in some smaller parts of the software is sometimes difficult to understand.
What recommendations would you give to someone considering this product?
This is an ideal tool for teams using iterative approaches. A team can optimize Jira's issue tracking functionality using custom screens, custom fields and workflows to handle both manual and automated testing; it is applicable to a variety of project types. Its project templates can help a small team get a project started quickly. Users can quickly customize a template to fit a unique team workflow.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
Prashil W.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Amazing Project Management Application
Likeliness to Recommend
What differentiates Jira from other similar products?
The implementation takes time but with ease all the engineers will get used to the tool which will help in productivity and efficiency of the team in a project.
What is your favorite aspect of this product?
The application is available in all the platforms so we can track project anywhere in any device.
What do you dislike most about this product?
JIRA application needs training with all the Administration, support and all the team who would be using the product.
What recommendations would you give to someone considering this product?
Fabulous product for Project Management.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Otávio P.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Kinda long learning process but an amazing product
Likeliness to Recommend
What differentiates Jira from other similar products?
The almost infinite possibilities over the inside integrations (over flow and/or charts) and outside apps. Its beatiful and conscize comunication betwen related cards/proccess. Besides that, it gives you a full view of all projects being made, completed or even on parking lot.
What is your favorite aspect of this product?
The visual possibilities that turn the system in more than a simple chart/dev controller, but also a channel to comute all changes in a manner you can get the best analytics for both IT/Dev and final user.
What do you dislike most about this product?
Its hard/complex learning curve for first time user - even if youre already familiarized with other products, even the Atlassian Trello.
What recommendations would you give to someone considering this product?
If you think of Jira as the premium version of Trello, youre not tottally wrong, but while Trello is great for activities management, the Jira its very more direct to multidisciplinar teams whose the main objective is to develop and condunce new projects, not the simple activities per say.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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