Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

795 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Lindsey S.

Role: Human Resources
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Jira's project management features are advanced

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is the ideal solution for managing projects and reporting; it provides a smooth, real-time workflow, and it allows for easy collaboration and connection with enterprise and personal-level third-party software, all of which benefits both businesses and their customers.

What is your favorite aspect of this product?

Jira is the longest-used piece of software I've ever worked with because it provides me with cutting-edge features and highly customizable content across a wide range of application fields, including but not limited to project and task management, and this has helped us maintain our position as industry leaders for years. The interface is well-thought-out, and features like a control panel and a system for keeping track of tasks make it easy to coordinate with any team inside an organization.

What do you dislike most about this product?

When a ticket from a prior sprint is closed, it is no longer visible in the system unless the ticket number is known. In the event that you are missing tickets, it may be because they were not displayed on the appropriate boards.

What recommendations would you give to someone considering this product?

Sprint management, ticket prioritization, and interdisciplinary collaboration between groups working on related tickets are all part of this. Provides a record of past efforts in case those efforts are revisited at a later date.

Pros

Enables Productivity
Effective Service
Helps Innovate
Continually Improving Product

Mario P.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Probably the best project management tool in mkt

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

JIRA aids in bridging the development teams' and product managers' communication gaps. Technical users will find this system fairly simple to understand, however non-technical users may have some difficulties. The user experience for ongoing projects may be different.

What is your favorite aspect of this product?

Issue log and track. Jira Dashboards. The best ticket management system very user-friendly offers lots of integrations that improve my work.

What do you dislike most about this product?

Files upload must be less than 10MB in size. It is not open-source. It should have a more modern design

What recommendations would you give to someone considering this product?

We use Jira across all the organization. In my opinion, it's the best project management tool available. We use it for all functions. The forms are really comprehensive and easy to use. In addition, the filters are very functional and you can chase the issues very easily. They have advance search attributes which integrate very simple code and can bring specific results. Dashboards is another feature that we used on a daily basis. You can add widgets to the dashboard and see project progress instantly. You can share them with other people and they can see the project status

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Darshan P.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Fantastic for product development

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy to use and proven product

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Everything is good, nothing that I dislike

What recommendations would you give to someone considering this product?

Best product out there, go ahead with it, you won't regret.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Lindsey S.

Jira's project management features are advanced

Likeliness to Recommend

Pros

Mario P.

Probably the best project management tool in mkt

Likeliness to Recommend

Pros

Darshan P.

Fantastic for product development

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

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