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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

James H.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Adds an agile initiative to project management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is designed with agile project methodologies in mind , and this ideally fits into our project management needs, since we primarily embrace the agile mode approach to executing software projects.

What is your favorite aspect of this product?

Jira provides me with flexible Kanban boards. Kanban boards assists our project team maximize efficiency as a group , by making it convenient for every member of a project to visualize individual and group workflow, and drive a development process that allows for continuous improvement , all through the lifespan of a project.

What do you dislike most about this product?

Jira makes it difficult for non-technical team members to be fully active with project documentations, due to the need to have knowledge of writing queries , in order to create custom reports or introduce customized logic into aspects of our Jira operations.

What recommendations would you give to someone considering this product?

it is the go-to platform for teams who require individual project stakeholders to maintain a broad, 360 degree , real time outlook of important project team goals and milestones.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos David M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Great tool but quite big learning curve

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Once the long implementation is over we consider Jira one of the best tools in the market and has helped expedite our process, make better projections and provide better estimations on tasks. Unlike other tools in the market, Jira can in fact help management and team members pull in the same direction in a fast organized way,

What is your favorite aspect of this product?

Their UI/UX experience for the web version of the product really makes a difference from other products in the market.

What do you dislike most about this product?

Initial implementation takes too much time and workflow setup and automation get a bit tricky at first. Also, their mobile app still has a lot of room for improvement on small things such as providing enough ticket information, if you have added custom sidebars to your web-app ticket layouts they won't all show up when you check on your mobile app.

What recommendations would you give to someone considering this product?

If you are looking for a tool to manage a medium to large business Jira is the tool for you. However, if you are looking for a tool to manage a small team <10 team members I don't think the initial implementation is worth it.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Appreciates Incumbent Status

Aman K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great Product !

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Compared to other products of a similar kind, it is considerably more customizable. Additionally, an email ticket is immediately generated when a task is added.

What is your favorite aspect of this product?

1.) Best Product for Product Managing. 2.) We can check the live reports and time usage. 3.) It's extremely easy to assign the task to the team member and establish the deadline. 4.) Once task is assigned the JIRA ticket is automatically sent to the member of team who got assigned the task.

What do you dislike most about this product?

1.) One has to increase the UI design. 2.) Search can become better. 3.)The pricing was not very much flexible , for smaller projects it is not recommendable.

What recommendations would you give to someone considering this product?

Although the initial setup to utilise it would be frantic, once completed, it is quite simple to use. So be patient. and also For the non technical persons It'll be take time to learn how to use it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

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