Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Great tool that saved me task and time management.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

sanjeev c.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Keep track of tasks, bugs, and deadlines with jira

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software has more integrations and more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time.

What is your favorite aspect of this product?

Seamless Integration with development tools such as Slack, GitHub, or Bitbucket. Very customizable workspace; you can choose the components of each task for your board, your own icons, labels, and automated workflows.

What do you dislike most about this product?

Permission flow for users and projects is very convoluted and hard to manage

What recommendations would you give to someone considering this product?

Jira is way more beneficial for those looking to implement Scrum, and also is the best tool for software development projects.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Altruistic

Nirmesh S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Jira is an effective ALM solution

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is well suited for agile development and delivery of features through a Scrum or Kanban mechanism. It can also integrate with other 3rd party solutions to offer extensive capabilities.

What is your favorite aspect of this product?

Jira is pretty straightforward. Once you get used to how to set up a Jira and subscribe to notifications it works on auto-pilot and helps to get track of complex issues, and resolutions, and monitor progress.

What do you dislike most about this product?

It has a limited number of software integrations. Error notifications can be annoying sometimes.

What recommendations would you give to someone considering this product?

Jira is one of those rarest products which actually is made for everyone, if the budget constraint is not there then the early you adopt Jira is better as it sets the course of your product management aptly.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Caring
  • Respectful

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