Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Carol H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great tool to integrate with many CRMS.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has saved us a lot of time in starting projects that were previously a difficulty in our company owing to time limitations, but Jira has enabled us to start projects one step ahead of schedule thanks to its templates. When cases need to be escalated to the technical team, our team can instantly correlate all cases in Jira with Hubspot, and because everything is centralized, we can quickly follow all cases straight from Jira.

What is your favorite aspect of this product?

Jira Cloud Mobile ease has been my favorite so far since it helps me to keep track of work completed and tasks given. In addition, I may remotely notify my staff on any changes that demand immediate attention. Push notifications are another feature that helps me remain up to current, and I enjoy that I'm constantly up to date even when I'm offline, which has been quite beneficial so far. I appreciate how you can insert code, tables, and other elements within the UI.

What do you dislike most about this product?

For newcomers, the user interface may not initially provide a user-friendly experience; in my case, I spent quite some time reading their Help Center to understand how to use the major functions. The software's compatibility with my iOS devices has not been fantastic in terms of file sharing, which has severely limited me and caused a lot of pain every time I receive messages that demand document sharing.

What recommendations would you give to someone considering this product?

To minimize file sharing complications when using this program, I would advise anyone thinking about purchasing it to use the Windows operating system. Check out Jira's integration lists; it's simple to integrate. You must be patient at first to become acquainted with the UI.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Trina S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amazing. Love it

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Integrate with other software

What is your favorite aspect of this product?

Flexibility

What do you dislike most about this product?

Could be more flexible

What recommendations would you give to someone considering this product?

Always complete training or seek refferences

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Security Frustrates

Raul B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Organize Your Schemes easiest and fastest way

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We work with Jira software for the complete organization of tasks through the section called project, for that we use is issues that helps us to divide each of the sections as outline types to break down in a structured way, we ensure the process of our development is fluctuating through an agile framework and helps to have a clear view of the project time.

What is your favorite aspect of this product?

We use it to track projects end to end, from writing the initial idea to the point of the outline, it is good for keeping all our goals and tasks to visualize and understand the expectations of when to deliver a project.

What do you dislike most about this product?

It has a learning curve to work on that is not quickly intuitive for a new user. You must have a good learning curve to use the software in a way that is efficient and better performing, with JIRA you can get to the point of frustration in terms of the ability to write and format the content in each epic or individual story.

What recommendations would you give to someone considering this product?

This type of software is excellent for companies that primarily have engineering departments, this includes software engineers, Ops, IT and DBAs. We use Jira as the main development process tool for tracking project progress and team performance, well defined and user friendly tool.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Altruistic

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