What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Ivana S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Practical and flexible.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Intuitive UI/UX. It is excellent for agile project development. It is suitable for use in Agile to develop products, create sprint boards, and manage stories from within Jira.

What is your favorite aspect of this product?

I like using Jira to plan projects, track tasks or bugs, also because it offers different interactive ways to create and dashboards and labels to distinguish types of tickets in projects. Integrations are plentiful, such as Bitbucket, Jenkins, Git, GitLab, etc.

What do you dislike most about this product?

Better connection capabilities.

What recommendations would you give to someone considering this product?

Extremely customizable, works well for everyone, great for agile development, offers multiple tools like progress charts, sprint reports, scrum and kanban boards, seamless integration with 3rd party tools like Slack or Github.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Airton O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Monitoring of the project's progress.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is exceptional in the following areas: It's useful for laying out the scope of important features or product launches in a way that everyone can see. Managers can view and understand expectations for when a project will be delivered, get a sense of individual/team/project capacity, and track additional work with project schedule/velocity tracking. Flexible for automatic creation of columns by category, issue date and time, agent who handled it, resolution status, and other data that helps in tracking support requests.

What is your favorite aspect of this product?

I like Jira is a software that allows us to keep track of problems and situations such as: The progress and resolution of situations, offers the information that is required to track the development of a project. With availability of task management tools such as progress/reject charts, sprint reports, velocity charts, scrum and Kanban boards. It facilitates the agile development methodology and is compatible. You can start with a project template or create custom workflows. Useful for keeping track of each piece of work that needs to be completed through the workflow steps.

What do you dislike most about this product?

There are problems with Jira, like any other program, such as the following: Tasks could not be loaded, to load the entire page. Your email inbox is full of notifications.

What recommendations would you give to someone considering this product?

I recommend Jira because it is beneficial for: It has a host of integrations to help you create, prioritize, and track the progress of tasks across multiple team members. Track tasks, defects, and deadlines, as well as internal processes, requests, and status, as well as tickets. Resolve commercial issues and follow up on tasks by all staff.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicole M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"A fantastic management tool"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

perhaps the ease of use of the program is one of the differences.

What is your favorite aspect of this product?

Jira is a huge and adaptable application that can manage practically any project - software or not. Despite its size, it is easy to use and has several attractive ready-to-use themes for smaller teams. I think it's wonderful that it can evolve into a corporate platform. Their key strength is scalability. Jira also has a big marketplace of plugins that may enhance its capabilities and tailor it to any organization or project. It also has a low cost for smaller teams.

What do you dislike most about this product?

Considering the tool's size, some essential functionality is missing. For example, organizing a sprint, measuring capacity, or transferring or altering problems might be challenging and need plugins from their marketplace (with their own pricing). Some sophisticated features (such workflows) are tricky and need a lot of study. They charge exorbitantly after the first layer (for startups). Adding an 11th team member raises it from $10 to $1000. As a result, we shall no longer utilize the program after that date.

What recommendations would you give to someone considering this product?

It will take some time to model your company, but once done, this is the finest tool to manage your tasks and keep track of everything. Don't be fooled by rivals who say Jira is difficult to use; it is easily customizable so you may eliminate features you don't need. However, it may be configured to be a powerful data source, allowing you to better manage your staff.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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