Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Jeremy H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Jira is fantastic for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira allows me to complete all of my project-related tasks at once, thus I'm quite happy with it. It helps my team work more efficiently and effectively together.

What is your favorite aspect of this product?

The fact that I can keep tabs on everything that's going on with my project at all times, in real time, is fantastic. I love that I can delegate tasks to individual team members and always know where they stand. It features a ton of great add-ons, and its UI is so responsive and sleek.

What do you dislike most about this product?

Without any kind of technical training or experience, it was really challenging to comprehend how the platform actually functions. After struggling with it for a while, I finally got the feel of it, and the words began to come easily.

What recommendations would you give to someone considering this product?

Jira is a fantastic tool for monitoring the development of your project from beginning to end. Astoundingly, the Big Picture feature provides a snapshot of everything being worked on at the moment, as well as what has been completed and what is ahead. It's also remarkable that you've got the wherewithal to split up your organization into several surpluses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Great project management tool for tracking tasks

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Paulette B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Jira is an incredible tool,I highly recommend it"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The adaptability and customization choices provided by Jira set it apart from competing software. With a wide variety of integrations with other tools, it may be used for a wide variety of projects and work flows. Additionally, its user-friendly interface makes navigating and managing tasks a breeze.

What is your favorite aspect of this product?

With Jira, users can keep track of their workload and allocate their resources more efficiently thanks to the software's reporting and resource management features. Since Jira has been around for a while, it may be easily integrated with other industry-standard apps, such as those used for managing test cases (such as test rails), code repositories (such as GitHub), and chat applications (such as Slack). In addition, Jira makes it easy to design and implement bespoke workflows and rules.

What do you dislike most about this product?

To get up and running on Jira, first-time users may need some time to read through the documentation and watch the full video lessons. Another shortcoming of Jira is that it lacks the capability to perform risk assessments, which is essential in any project management software.

What recommendations would you give to someone considering this product?

This software is highly recommended as it is one of the most effective project management tools I have used. The software's seamless integration with others is astounding. Outstanding configuration and installation management.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

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