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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Clarissa S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy Agile Project Management using JIRA

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

You need software that enables work, communication, and organization for anything from the smallest project (a grocery list) to the largest, the integration of several work teams from different regions and multiple quite distinct projects. It's impossible to maintain any kind of order without the help that Jira provides by making incident management, planning, and administration much easier.

What is your favorite aspect of this product?

In my opinion, the best feature of Jira is how easy it is to use. It is simple for many people to work together on a single project, and they can all provide the fine-grained data that is so useful to project managers and other leaders. Additionally, the procedures may be modified to suit your needs. One ticket or several features can be monitored at the same time. Tracking your project's development and making educated decisions are both made easier with Jira's user-friendly interface. You may also make your own filters and utilize them to get and modify reports in accordance with the specific requirements of your clients. The interface is q

What do you dislike most about this product?

One of JIRA's few flaws is its inability to be customized. It can be shaped into anything imaginable. It may take some time to determine which approach is most appropriate for your company. A good template is essential. The functionality of dashboards is analogous. It would be good for teams to examine examples of well-setup dashboards at other organizations in order to rapidly grasp their progress and the worth of their labor.

What recommendations would you give to someone considering this product?

To begin, even the most fundamental level of accessibility is rather flexible; job progress can be readily observed, and identifying people is a breeze. Planning for sprints is simplified, and adding or eliminating tasks is a breeze. accurately mimics the Agile software development life cycle. The search function returns all Jiras that are relevant to the query quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Srujana K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The kanban boards, the ease of creating the team boards, and the ticket templates

What is your favorite aspect of this product?

metrics analysis on the tickets and effort utilization of the team, linking of the sprint to tasks, task tracking

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

This is an excellent project management tool, I use it every day for my project tracking, it has become a habit now and always helps to keep my work on track

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Julia S.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Jira is the best project management program."

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

This software stands out from the crowd because of its intuitive interface and ability to help users maximize their working hours through the efficient management of all tasks, team members, and project delivery deadlines.

What is your favorite aspect of this product?

It was satisfying and somewhat enriching. I've used it in a number of different companies without much choice and found it to be quite flexible across a wide range of settings. It is simple to create tickets and assign them to specific projects so that the responsible team can begin working on them. It's possible for every team member to make their own projects and share them with the rest of the group. This includes full transparency, simple task assignment, and a straightforward tracking system.

What do you dislike most about this product?

Although it offers customized pricing plans based on deployment scale, its prices may be higher than those of its rivals. The automatic ticketing system that they have set up is particularly noteworthy. Some features are cumbersome to work with, preventing us from getting the most out of the software. Advanced search and filters, for example, can be tricky to set up properly if you're not an IT pro.

What recommendations would you give to someone considering this product?

I suggest it because The software is quite adaptable, allowing me to modify the reports and fields to my liking. The IU is simple to operate and presents itself neatly. Tracking time and progress is straightforward, providing insight into team members' efforts and the state of projects. Compatible with other programs such as Slack.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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