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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Rishikesh W.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Features, flexibility, customizability - at a cost

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has many integrations with other software

What is your favorite aspect of this product?

Backlog management with the Kanban board. Lots of pre-built third-party integrations.

What do you dislike most about this product?

Slower responsiveness and a cluttered interface.

What recommendations would you give to someone considering this product?

Enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, added with the fact they require you to pay for integrations of commonly used services is frustrating.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Rohit R.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Great issue tracking software

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is user-friendly so non-technical people trying to use the service will go through a reduced learning curve among its competitor

What is your favorite aspect of this product?

Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion. It has the ability to integrate and work within the environment of thousands of third-party applications.

What do you dislike most about this product?

It is confusing and costly to build a complete suite of solutions. Error notifications can be annoying sometimes.

What recommendations would you give to someone considering this product?

Jira Software is useful for fast-paced teams or agile workflow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the development lifecycle

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Cons

  • Less Generous

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Task and project monitoring, Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We decided to enter the world of the Jira tool in order to find a more practical and automated solution to our project management. With Jira we were able to find a very useful balance when ordering our ideas and transmitting them to our workers, being able to evaluate their follow-up and performance in the tasks to be performed. The optimization managed to grow over the weeks and today it is vital for our operations.

What is your favorite aspect of this product?

Excellent visually when it comes to displaying tickets, a great and intuitive interface that allows ease of coupling between our employees, tracking performance by team offers us the possibility to evaluate how they are integrating based on their results, helping to form teams that are better coupled to the pending activities. The software is highly customizable, facilitating its daily use based on corporate needs.

What do you dislike most about this product?

Although it works excellently, I would not like to have many more third party integrations that allow us to facilitate our operations. Sometimes when requesting access for new users can generate slowness and delay. Despite being easy to use it is necessary to train our employees and sometimes it can be cumbersome, if this does not happen it is difficult to optimize the system and get the most out of it.

What recommendations would you give to someone considering this product?

Jira is a pretty good tool to carry out the supervision of projects and services that are being provided, adaptable to any type of company that requires these services, Jira works excellent at a moderate cost but in the end it is worth it, however it is mostly recommended to be used by software development companies, where they can perform remote monitoring mostly where they work remotely.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

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