Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

868 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Chris D.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

The most effective Project Tracking solution

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Utilizing JIRA has become integral to our processes. Its extensive adaptability and compatibility with other systems streamlines our routine procedures. We use JIRA for all of our project management needs. JIRA serves as the foundation for all of our team's operations and development processes. Incorporating G Suite and GitHub into our workflow has greatly simplified our release process.

What is your favorite aspect of this product?

Jira is a fantastic tool for keeping everyone in the loop on ongoing projects and tasks. It provides an accurate depiction of the team's progress across all functions, and it keeps everyone up to date on all the particulars. Dissecting a job into its component parts simplifies the process and makes it more manageable.

What do you dislike most about this product?

It's not the easiest thing to wrap your head around at first; I remember feeling that way when I first started using Jira. In some ways, it could be a novel adventure for you. I don't know, but despite my dislike, I found the product to be satisfactory.

What recommendations would you give to someone considering this product?

The project deadline, by far the most important aspect of the endeavor, is easier to keep track of with this tool. I can set milestones, delegate tasks to an underling, and monitor progress all in one convenient place.

Pros

Effective Service
Helps Innovate
Performance Enhancing
Enables Productivity

Sandip S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy project management with Jira

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira offers a user interface that is simple to use and has features that are familiar to users of Google or Microsoft office suite products. There is no need to switch between solutions because it simultaneously offers a professional software engineer or development team manager enough capability and options.

What is your favorite aspect of this product?

Jira gives us the ability to manage more than three projects at once. With the aid of JIRA features like Backlog, User stories, Reports, and Kanban, we conduct agile sprints. We keep track of each team member's ticket flow as well. The JIRA tickets that are created are very detailed.

What do you dislike most about this product?

Even though JIRA has all the features a project management tool needs, there is one area where it could be improved. The user interface could use some improvement.

What recommendations would you give to someone considering this product?

In our company, we use JIRA for bug tracking, project management, and product management. For our sprints, JIRA is used. We can track our progress every sprint thanks to JIRA reports.

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

Gnanaprakash B.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use and consistently adding new features

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

more enhanced features are helping teams to easily perform project activities

What is your favorite aspect of this product?

features like showing the pull requests from git

What do you dislike most about this product?

none as i like Jira very much

What recommendations would you give to someone considering this product?

nice product to use and easy to use

Pros

Helps Innovate
Continually Improving Product
Effective Service
Respectful

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Chris D.

The most effective Project Tracking solution

Likeliness to Recommend

Pros

Sandip S.

Easy project management with Jira

Likeliness to Recommend

Pros

Gnanaprakash B.

Easy to use and consistently adding new features

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support