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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Aashita R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Best for tracking tasks

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Best in class task and project tracking.

What is your favorite aspect of this product?

Add members to existing tasks, create weekly targets.

What do you dislike most about this product?

Nothing specific to dislike

What recommendations would you give to someone considering this product?

This is the marked standard task tracker.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Smrati T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy and seamless integration with add-ons

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Scalability to support from small,, mid and large size of organization.

What is your favorite aspect of this product?

Possibility of extending the use of tool from small project to scale till enterprise level with the help of add-on.

What do you dislike most about this product?

There is still a need of having more planning or user mapping integration in place e.g. with MIRO or similar options.

What recommendations would you give to someone considering this product?

Start with trial and explore all the available features to decide which add-on will fit your need.

Pros

  • Trustworthy
  • Inspires Innovation
  • Fair
  • Helps Innovate

Sunny ..

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Jira: A Perfect Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The Integration with the Atlassian Suite gives it a plus.

What is your favorite aspect of this product?

I like the Dashboard feature to view the status of all my pending tasks.

What do you dislike most about this product?

It is a lengthy process to log time and work by opening each task individually.

What recommendations would you give to someone considering this product?

If you a big organization with multiple projects to manage then JIRA will be very helpful.

Pros

  • Performance Enhancing
  • Friendly Negotiation
  • Continually Improving Product
  • Reliable

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