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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Jitendra L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

"Easy to use'

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out due to its specialization in agile project management and issue tracking. It offers robust features for software development teams, including customizable workflows, scrum boards, and detailed reporting. Jira's integration with Confluence and a wide range of plugins contributes to its popularity among development teams, distinguishing it as a comprehensive solution tailored for agile methodologies.

What is your favorite aspect of this product?

I appreciate Jira for its powerful agile project management features. Its flexibility, customizable workflows, and seamless integration with other Atlassian products contribute to making it a favored choice for many development teams.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

especially if you focus on agile methodologies. Take advantage of Jira's customization options to tailor workflows to your specific processes. Explore integrations with other Atlassian tools like Confluence for enhanced collaboration. Additionally, invest time in learning the platform to maximize its capabilities and consider the size and scalability of your projects when selecting the appropriate Jira edition

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Teena T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product it is

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira sets itself apart with its focus on agile project management, adaptability through customization, seamless integration with other tools, and scalability for teams of all sizes. Its user-friendly interface and robust reporting make it a standout choice for efficient project management and collaboration.

What is your favorite aspect of this product?

Task management is my favourite part.Weekly tasks will be already assigned.so we can plan accordingly.

What do you dislike most about this product?

Some features missing in mobile application

What recommendations would you give to someone considering this product?

I recommend Jira for its user-friendly interface, powerful customization options, and seamless integration with various tools. It's particularly effective for agile project management and offers scalability to suit diverse team sizes. The extensive marketplace and robust reporting features further enhance its capabilities, making it a valuable choice for efficient collaboration and project management.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Enrique A. D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Projects with Jira, Good for SW developments.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira stands out for its unparalleled adaptability, allowing users to customize workflows, fields, and permissions. Its seamless integration with various tools and plugins enhances collaboration. Jira's user-friendly interface, agile support, and robust analytics cater to diverse project needs. Scalable for both small teams and large enterprises, Jira's frequent updates and responsive support contribute to its status as a leading project management and issue tracking solution.

What is your favorite aspect of this product?

I appreciate Jira for its flexibility in adapting to various project management methodologies, extensive customization options, seamless integration with other tools, and the constant updates and improvements introduced by Atlassian. The ability to scale from small teams also for large enterprises, along with robust analytics and reporting features, is also frequently cited as a positive aspect.

What do you dislike most about this product?

The extensive feature set and customization options may be overwhelming for beginners. Additionally, while Jira is highly adaptable, configuring complex workflows may require administrative expertise. Some users also mention that the pricing structure can become costly for larger teams or organizations. Despite these considerations, opinions vary, and many users find the benefits of Jira, such as its flexibility and robust capabilities, outweigh any initial challenges.

What recommendations would you give to someone considering this product?

For those considering Jira, I recommend investing time in understanding its features and customization options. Start with basic project setups and gradually explore advanced functionalities to maximize its benefits. Utilize available tutorials and community resources for assistance. Ensure that your team is aligned with Jira's workflow philosophy, especially if transitioning from traditional to agile methodologies. Evaluate your integration needs and take advantage of Jira's extensive plugin ecosystem. Additionally, consider the scalability and long-term costs associated with your team size and requirements.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

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