Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

798 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Nitish Chandu O.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Atlassians best product for project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has capability to integrate with many other atlassian and open source tools, which is adding value to the product.

What is your favorite aspect of this product?

scrum/kanbam boards, report visualization is my all time favorites

What do you dislike most about this product?

There is no single feature i dislike about

What recommendations would you give to someone considering this product?

Jira has free tier subscription, which is great to start with to know the product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Haibis Johan C.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Jira applies good support synchronization

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

At first, Atlassian JIRA was only implemented in our software support department, to which I belong. It is now used in several other departments within our Information Systems division. The system is used as a tool to monitor current support issues, but it also has the primary function of being a software development project management tool. This allows us to concentrate all the tasks related to a single project and, in addition, we can observe real-time statistics based on the project.

What is your favorite aspect of this product?

We find the email feature to be excellent and love the way everything is recorded, so we know exactly where we are with communications for each specific project. I am fascinated by how versatile and fluid it is. If you can devise a procedure, it's easy to incorporate it into the system. I love the way the new version was restructured. I love the split screen, where I can see the JIRA tickets on the left and the details on the right, all from the same screen.

What do you dislike most about this product?

I wish there was a way to automatically delete email replies so that only subsequent comments are recorded in the log book. Sometimes when we have a lot of emails being delivered and received, there can be a long trail of emails that gets added to the audit log and is just unnecessary information. It would be helpful if responses to emails outside of the JIRA system were directed to the comments tab instead of the email tab. We use the comments tab very devotedly and often forget to check the email tab to see if there are any messages.

What recommendations would you give to someone considering this product?

I think the system provides an excellent technical support service. We can monitor all issues that come into the office effectively and in a short time we can evaluate the progress of each one. From a project management perspective, it is useful for monitoring the passage of time on specific tasks, however, it would be ideal to incorporate a scheduling module and calendar. This would make JIRA the gateway to all our needs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Saves Time

Shubh G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic User friendly product.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

User Interface is very simple, doesn't need extra training for a newbie also to get use to the product.

What is your favorite aspect of this product?

One of the best tool to track the progress on the dashboard.

What do you dislike most about this product?

Nothing which can I think of right now.

What recommendations would you give to someone considering this product?

You can go for it ,It is one of the best product available in the market.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Nitish Chandu O.

Atlassians best product for project management

Likeliness to Recommend

Pros

Haibis Johan C.

Jira applies good support synchronization

Likeliness to Recommend

Pros

Shubh G.

Fantastic User friendly product.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support