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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Neha G.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Good product, help us to keep the track of JIRA tk

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I see regular changes are done by our admin easily when needed, it really provide enough feature which handles our requirements. In our team, we use this to track our stories and regular work status. And very often our BA or scrum master adds up some fields in Jira when needed.

What is your favorite aspect of this product?

Jira Story, bug, defect, etc tracking can be done easily.

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Go for it, it's one of the nice tool which so far I see used in corporate to track their regular work

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Jira is easy to use, user friendly, easy implement

Likeliness to Recommend

8 /10

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Natasha T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Delightful Software!!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Not much, truly it's just another tracking tool but prefer it because of it's functionality....I can create charts in my notes and set tasks for others.

What is your favorite aspect of this product?

All aspects of this product are very useful to me on a daily basis....I track and report my deliverable and manage SLA's using this tool.

What do you dislike most about this product?

There is nothing I dislike about this product, I use it daily.

What recommendations would you give to someone considering this product?

Fully utilize the notes section to keep track of daily/weekly tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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