What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Mary Hill A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great for submitting tickets at enterprise level

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira to me is easier to use than Service Now, and has a lot more customization abilities

What is your favorite aspect of this product?

Ability to request specifically what I need (access to something, fix something that is broken, etc.) and it goes to the right person

What do you dislike most about this product?

Sometimes there isn't quite a selection for what I need done, or it's complicated/buried to find the request I need to put in

What recommendations would you give to someone considering this product?

Great for enterprise, not so great for small businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Iana K.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Amazing tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to integrate and teach anyone to use it

What is your favorite aspect of this product?

easy to use, have many different features, and easy to track tasks

What do you dislike most about this product?

no integration with other tools, such as Airtable

What recommendations would you give to someone considering this product?

Definitely consider buying the product, it will be helpful for your team on a daily basis

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Prakash A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Jira: Exceptional Project Management Made Simple!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out due to its versatile features, user-friendly interface, and extensive customization options. It offers seamless integration with various tools, robust project tracking capabilities, and a strong support community. These aspects differentiate it from other similar products, making Jira a preferred choice for effective project management across diverse industries.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and scalability. Whether managing small tasks or large projects, Jira adapts effortlessly to different team sizes and workflows.

What do you dislike most about this product?

One drawback of Jira is its initial learning curve, particularly for users new to agile project management tools.

What recommendations would you give to someone considering this product?

If you're considering Jira, begin by assessing your team's workflow needs. Utilize available resources like documentation and tutorials to familiarize yourself. Start with basic setups, gradually exploring advanced features. Consider investing in training for optimal use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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