Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

645 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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0 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Laxman T.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

AweSome product for Project management .

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration with other products like Bitbucket, Github and Jenkins. Large user community. JIRA can be useful to Smaller to large teams and it is customizable according the project needs

What is your favorite aspect of this product?

Integration with Bitbucket and features associated to creating story. we can easily search the issue with the query.

What do you dislike most about this product?

Some times performance seems to be slow with all the integrations and complex workflows.

What recommendations would you give to someone considering this product?

It is awesome tool for project management. I highly recommend JIRA . It has all the features with respect with project management. like integrations with Bitbucket, Github and search capability to search the issue associated with the team member(s).

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Divya V.

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Jira is a fantastic management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has several features and capabilities that differentiate it from other similar products: Customizable workflows: Jira offers highly customizable workflows that can be tailored to match the specific needs of a team or project. This allows teams to adapt the tool to their own unique processes and work styles. Integration capabilities: Jira has a wide range of integration capabilities with other tools and services, such as GitHub, Slack, and Confluence. This allows teams to create a seamless workflow between different systems. Reporting capabilities: Jira provides wide range of reporting capabilities .

What is your favorite aspect of this product?

its flexibility and customizability, integration capabilities with other tools, support for agile methodologies, and reporting capabilities.

What do you dislike most about this product?

Limited customization options for certain features.. Limited search functionality, making it difficult to find specific items. Lack of transparency in the product roadmap and feature development process. Limited support for non-technical teams or projects outside of software development.

What recommendations would you give to someone considering this product?

If considering Jira as a project management tool, it's important to evaluate the team's specific needs and workflows to ensure it's the right fit. Starting small and investing in training can help overcome the steep learning curve and overwhelming interface. Customizing the tool to match the team's processes can help maximize its effectiveness. However, it's worth considering potential drawbacks such as high cost for large teams or limited customization options for certain features. Ultimately, Jira can be a powerful tool for agile development teams, but it's important to carefully evaluate its suitability for your team and use case.

Pros

Effective Service
Altruistic
Includes Product Enhancements
Reliable

Chetan K.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Highly customizable and super efficient

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The level of customization provided are unmatched

What is your favorite aspect of this product?

Post basic training, anyone can use Jira. It does not require any technical knowledge. You can make any field as per your need, that is the level of customization provided in Jira

What do you dislike most about this product?

Document management is messed up. Cant open documents inside Jira without messing up the formatting

What recommendations would you give to someone considering this product?

Since there are lot of features and complexities. I would recommend then to work in information features so that the user is more aware about the functionalities

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Laxman T.

AweSome product for Project management .

Likeliness to Recommend

Pros

Divya V.

Jira is a fantastic management tool.

Likeliness to Recommend

Pros

Chetan K.

Highly customizable and super efficient

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support