Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

704 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Aakansha R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing features, Fantastic product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is highly customisable, we can define multiple status, transitions and resolutions which helps to make it adaptable for all kind of project management. And it also offers flexible deployment options like cloud, server and more.

What is your favorite aspect of this product?

What i would love about this tool is its customisable workflows and integration with other tools. The ability to manage the workflows to fit specific project requirements is a game-changer.

What do you dislike most about this product?

Jira is highly customisable which sometimes lead to a drawback too. While the flexibility of workflow and configurations is powerful, it can lead to overly the complicated setups especially in a larger team or organisation.

What recommendations would you give to someone considering this product?

Well there are multiple good reasons to choose Jira. Here are some - Its amazing integrity capabilities with other tools. Its Automate Repetitive Tasks which allows you to create rules for assigning issues, transitioning statuses, and sending notifications. Its increase the productivity.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

Kalikiri S.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Review on Jira ticketing tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Dashboard, Workflow and custom fields customization. Integration with other third party apps has streamlined collaboration and processing.

What is your favorite aspect of this product?

Automated Rules makes project management easier.

What do you dislike most about this product?

There aren't things i dislike about jira but its just that There aren't new features, i was hoping for new features.

What recommendations would you give to someone considering this product?

if your company has many production apps and looking for a tool which centralize all these , go for Jira which can be integrated to it and it support almost all apps.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Nishan S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Board Setup Evaluation

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Integration with Atlassian Ecosystem Advanced Workflow Management Robust Reporting and Analytics

What is your favorite aspect of this product?

Jira offers teams the ability to create and tailor workflows to match their unique process flows. This adaptability ensures that the tool helps the team's needs, rather than requiring the team to conform to the tool. Jira seamlessly integrates with wide variety of other tools and platforms including confluence, bitbucket slack and various CI/CD tools. The robust integration capability helps in streamlining communication and collaboration across teams and various tools.

What do you dislike most about this product?

The t2 issues I kind of dislike about Jira is that- Complexity in learning things, steep learning curve

What recommendations would you give to someone considering this product?

Drive Innovation Improve Customer Relations Enhance decision making Product roadmap and future vision

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Aakansha R.

Amazing features, Fantastic product

Likeliness to Recommend

Pros

Kalikiri S.

Review on Jira ticketing tool

Likeliness to Recommend

Pros

Nishan S.

Board Setup Evaluation

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support