What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Sam O.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Tricky to configure but lots of features

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira can be heavily customized and tailored to suit the business needs. It also has a direct plugin to the other Atlassian products such as Confluence and Bit Bucket making it work via its own ecosystem of tools.

What is your favorite aspect of this product?

The JQL query language is fantastic and helps to build custom dashboards and queries. Very easy to show tickets and tasks in the exact way you want to.

What do you dislike most about this product?

It is very confusing at first and configuring a project can be pretty tricky. You need to be very well organised prior to setting up your project otherwise you won't be able to query it or display it properly.

What recommendations would you give to someone considering this product?

Use Jira in conjunction with the other Atlassian tools and you will have a great set up. Plan out everything in advance to ensure you know what you are trying to achieve prior to implementation.

Pros

  • Unique Features
  • Security Protects
  • Helps Innovate
  • Reliable

Imaya Segara G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Intuitive Interface

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira software generates comprehensive reports and dashboards that help you to visualize and track your projects so as to make decisions derived from actual data.

What is your favorite aspect of this product?

The ease with which we can report on the success of product delivery, and understand at birds eye view what are the areas most critical and subject to be reassessed during our development process.

What do you dislike most about this product?

The search part of this tool is a bit slow. It takes a lot of time to display the search result.

What recommendations would you give to someone considering this product?

Integration to communication channels is quite difficult sometimes.

Pros

  • Continually Improving Product
  • Client Friendly Policies
  • Fair
  • Altruistic

Nicholas G. P.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Effective software for project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We mostly use Jira for sprint delivery; we plan our sprint and put up the tasks that we will pick in the sprint, and then we determine the task in Jira, and we can see which individual is working on which job, which really improves sprint delivery time. It is more beneficial in business forms as the organization can track the entire purpose and work of employees by using some form of SQL queries and is easy to understand. We frequently use it to assign internal reports, escalate issues to the appropriate person or team, and stay much more organized than an old spreadsheet.

What is your favorite aspect of this product?

It has boards that help a lot while providing maximum performance in the shortest amount of time, where people can see the progress of the sprint and take the next job and see what's left, and one of my favorite features is that if you write the problem somewhere in the environment, it will turn it into a link that will redirect you to the problem. Jira is a sophisticated project management tool that is presently used by the majority of firms. Using Jira, we can track what features are currently being implemented in the company. Also, the project leader or manager assigns the work to the developer, and the developer may track that.

What do you dislike most about this product?

My only concern with Jira is that it is difficult to make automations and integrate Jira with other tools. One thing is that it may be simpler to use when there are more tickets, but it may be difficult to search up the problem and identify the task number and you can't more easily recognize.

What recommendations would you give to someone considering this product?

Anyone working on projects should give it a shot at least once; it is presently the greatest software in its category; there are no other options to manage projects and track faults as well as Jira. Jira is more beneficial for the business and its workers to keep track of the tasks assigned by management, and it is simple to assign and remark on whatever they have for the problem in the tasks and many methods.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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