Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

645 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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0 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Sahil K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic Project and Task Management Software !

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Haven't used any other Project and Task Management software other than JIRA. JIRA is the most easy and helpful software to manage your daily and weekly task with proper status of each task. Email notifications really help to get updates on your tasks.

What is your favorite aspect of this product?

My favorite aspect of JIRA is that it can easily manage big projects in any organisation. With the help of JIRA we can break big projects into smaller task and can assign them to the relevant person. The time tracking feature on JIRA can be used for billings.

What do you dislike most about this product?

I haven't really found anything to dislike about JIRA. I have been using JIRA for more than 2 Years and it has helped me to organize my task and assignments.

What recommendations would you give to someone considering this product?

I would 100% recommend JIRA to every organisation to manage their projects and task. It is really helpful for task assignment and task management. And it can improve productivity as well because everything is more organized in JIRA.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Seth W.

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Effective task management tool!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Easy to use versus the clunkyness of other products

What is your favorite aspect of this product?

The task management is excellent. Easy to divvy up the work between our large team for everyday tasks.

What do you dislike most about this product?

Sometimes I get lost in all the features but that is not the product's fault

What recommendations would you give to someone considering this product?

If you need capable software to handle a vast amount of task management then Jira is what you're looking for.

Pros

Respectful

Rohan R.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Jira - One of the best management tools

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a popular project management tool that provides several features to help teams manage their projects effectively. The software is agile, and flexible, and offers great integration features and customization. Jira's interface is very easy to use and the interface is very interactive.

What is your favorite aspect of this product?

The best part about Jira is the agility, flexibility and comprehensive integration it offers. There are various features which prove to be of great help in project management.

What do you dislike most about this product?

The product has almost everything required and is one of the best in the market.

What recommendations would you give to someone considering this product?

Just go for the product, it's one of the best products among its peers. The cost is not high and the features offered are great.

Pros

Reliable
Trustworthy
Unique Features
Inspires Innovation

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Sahil K.

Fantastic Project and Task Management Software !

Likeliness to Recommend

Pros

Seth W.

Effective task management tool!

Likeliness to Recommend

Pros

Rohan R.

Jira - One of the best management tools

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support