What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Shrutika K.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic application for agile project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is useful for project management as there are multiple inbuilt tools such as kanban board that offer easy tracking of all tasks associated with the project and which stage they belong to, and the total time spent on the task

What is your favorite aspect of this product?

The kanban board is the most important feature used for tracking all the tasks and bugs related to the project .The auto email, notification that are sent whenever there is an update in the ticket is useful to monitor the changes made to the ticket.

What do you dislike most about this product?

Exporting reports are not easy every report that needs to be exported needs to be customized with all the fields you require and there are no standard templates for document export to excel format

What recommendations would you give to someone considering this product?

Highly recommended if you need to track and complete a project the agile way

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Anjali P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Awesome application for product management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides very unique view of your board where you can list down all the tasks and stories in tree structure. Users can be added in customised way to have quick access to their respective items. Assignment of the issues are easy. Security w.r.t. different board is awesome. Can be integrated with lots of other tools such as GitHub alm.

What is your favorite aspect of this product?

Integration with GitHub so that you can create a pull request. Users assignment. Reporting for different issues and types. Planning of the issues. Timing of the issues tracking.

What do you dislike most about this product?

Drag and drop could be better. Filters are difficult to apply for end users. JQLs are difficult to write not sure if proper trainings are available.

What recommendations would you give to someone considering this product?

Good to go application for work management, issue management. All the features are available with their respective reporting. Notifications are also good.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Divyesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use and make project task management easy

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools primarily due to its flexibility in customization, strong integration capabilities, and robust support for agile methodologies. It allows detailed customization of workflows, fields, and issues to adapt to various project needs. Jira also integrates seamlessly with numerous developer tools and offers comprehensive features for Scrum and Kanban, making it especially popular in software development environments.

What is your favorite aspect of this product?

My favorite aspect of Jira is its strong support for agile project management. Jira’s tools for managing sprints, backlogs, and boards really streamline the process of agile development, making it easier for teams to adapt, plan, and deliver results effectively. This support includes features like burn-down charts, sprint reports, and cumulative flow diagrams, which are invaluable for tracking progress and making informed decisions throughout the lifecycle of a project.

What do you dislike most about this product?

One common criticism of Jira is its complexity. Due to its extensive customization options and robust feature set, it can be overwhelming for new users or teams that do not require such a high level of detail in their project management tool. This complexity can lead to a steep learning curve and potentially slow down productivity as users acclimate to the system. Additionally, setting up and maintaining Jira to match specific workflows can require significant administrative effort, which might be cumbersome for smaller teams or less technical users.

What recommendations would you give to someone considering this product?

Here are concise recommendations for someone considering Jira: 1. Evaluate Needs: Ensure Jira’s complex features match your team’s workflow requirements. 2. Start Simple: Begin with the default configurations and gradually integrate more complex features. 3. Training: Invest in training for your team to effectively use Jira’s functionalities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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