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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Due Dates
Drag and Drop Prioritization
Add Notes
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
Krupal R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Best Project Management tool
Likeliness to Recommend
What differentiates Jira from other similar products?
It supports project management for our business. Each team gets an own board to monitor the sprint's development, keep cards organised in the backlog, and keep track of numerous reports.
What is your favorite aspect of this product?
Almost every tool you use at work has integrations with it, including GitLab, Slack, email, Google Documents, etc. You can establish projects, teams, and sprints, and each team can handle its duties independently.
What do you dislike most about this product?
The tool is difficult to set up and learn how to use. The user interface's complexity makes task management challenging. To facilitate communication inside the team, internal chat facilities might have been included.
What recommendations would you give to someone considering this product?
What I value most about Jira is its simplicity. It has satisfied all of my needs for managing a small team as a user of the free tier. I've grown accustomed to using the tool, and it's clear that Jira is trusted by and used by many other businesses. These are the recommendations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Devikiran M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2023
nice product and easy to use
Likeliness to Recommend
What differentiates Jira from other similar products?
easy to use and nice features available
What is your favorite aspect of this product?
graphs and reports and attachments drag and drop
What do you dislike most about this product?
dont think i have any thing that i dislike
What recommendations would you give to someone considering this product?
nice tool to use for project activities
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Ben D.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
JIRA is an excellent issue tracking solution.
Likeliness to Recommend
What differentiates Jira from other similar products?
We utilize JIRA as our service desk in order to log issues, submit IT tickets, seek updates to software and permissions, etc. When a user has a question or problem, they may submit a ticket detailing their issue, and from there, the ticket will be sent to the appropriate team member or queue, as appropriate. In addition to its obvious application in agile project management and story tracking for the development team, we also employ it for backlog pruning.
What is your favorite aspect of this product?
Tickets can be tracked by component, which is a huge time saver. The status, priority, assignee, etc. of all tickets pertaining to my team's work may be seen in a single place. Nice work on the filtering and reporting, too. You can rapidly put together a board containing whatever information you'd like to view and refer to it whenever you please. The ability to label items is also useful and efficient. The tagged developer or analyst will receive your question or feedback right away. That way, problems won't go forgotten.
What do you dislike most about this product?
One of JIRA's few flaws is its inability to be customized. It could be molded into anything imaginable. It may take some time to determine which approach is most appropriate for your company. Forms are quite important. The dashboards serve a similar purpose. Examples of well-configured dashboards from other firms would be beneficial for teams to rapidly grasp their progress and the value of their labor.
What recommendations would you give to someone considering this product?
Seeing all of the tickets in our team's queue is tremendously helpful during our sprint planning sessions. It's simple to organize our tasks by due date or urgency. Our bespoke views provide a comprehensive picture of the status of the backlog.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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