What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Krupal R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Best Project Management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It supports project management for our business. Each team gets an own board to monitor the sprint's development, keep cards organised in the backlog, and keep track of numerous reports.

What is your favorite aspect of this product?

Almost every tool you use at work has integrations with it, including GitLab, Slack, email, Google Documents, etc. You can establish projects, teams, and sprints, and each team can handle its duties independently.

What do you dislike most about this product?

The tool is difficult to set up and learn how to use. The user interface's complexity makes task management challenging. To facilitate communication inside the team, internal chat facilities might have been included.

What recommendations would you give to someone considering this product?

What I value most about Jira is its simplicity. It has satisfied all of my needs for managing a small team as a user of the free tier. I've grown accustomed to using the tool, and it's clear that Jira is trusted by and used by many other businesses. These are the recommendations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Devikiran M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

nice product and easy to use

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

easy to use and nice features available

What is your favorite aspect of this product?

graphs and reports and attachments drag and drop

What do you dislike most about this product?

dont think i have any thing that i dislike

What recommendations would you give to someone considering this product?

nice tool to use for project activities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Ben D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

JIRA is an excellent issue tracking solution.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

We utilize JIRA as our service desk in order to log issues, submit IT tickets, seek updates to software and permissions, etc. When a user has a question or problem, they may submit a ticket detailing their issue, and from there, the ticket will be sent to the appropriate team member or queue, as appropriate. In addition to its obvious application in agile project management and story tracking for the development team, we also employ it for backlog pruning.

What is your favorite aspect of this product?

Tickets can be tracked by component, which is a huge time saver. The status, priority, assignee, etc. of all tickets pertaining to my team's work may be seen in a single place. Nice work on the filtering and reporting, too. You can rapidly put together a board containing whatever information you'd like to view and refer to it whenever you please. The ability to label items is also useful and efficient. The tagged developer or analyst will receive your question or feedback right away. That way, problems won't go forgotten.

What do you dislike most about this product?

One of JIRA's few flaws is its inability to be customized. It could be molded into anything imaginable. It may take some time to determine which approach is most appropriate for your company. Forms are quite important. The dashboards serve a similar purpose. Examples of well-configured dashboards from other firms would be beneficial for teams to rapidly grasp their progress and the value of their labor.

What recommendations would you give to someone considering this product?

Seeing all of the tickets in our team's queue is tremendously helpful during our sprint planning sessions. It's simple to organize our tasks by due date or urgency. Our bespoke views provide a comprehensive picture of the status of the backlog.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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