What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Kismat g.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Has practical features

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other similar products due to its versatility, offering a flexible framework that can be customized to suit various project workflows and methodologies. Its robust issue tracking and workflow management capabilities, coupled with strong support for agile methodologies, make it a popular choice for software development teams. Jira's extensive integration ecosystem, customization options, and reporting features provide a comprehensive project management solution. With a large user community and excellent support resources, Jira continues to be a top choice for organizations seeking an efficient and collaborative tool for pr

What is your favorite aspect of this product?

One of the commonly appreciated aspects of Jira is its flexibility and customizability. The ability to adapt Jira to suit different project workflows and methodologies is highly valued by users. Its customizable fields, issue types, workflows, and permission schemes allow teams to tailor the tool to their specific needs, making it a versatile and adaptable solution for project management and issue tracking.

What do you dislike most about this product?

Common concerns or challenges that users have reported include a steep learning curve for beginners, complex configuration options that may require technical expertise, and occasional performance issues with larger datasets or complex workflows. It's important to note that these concerns can vary based on individual experiences and requirements. Despite any potential drawbacks, Jira remains a widely used and highly regarded project management tool.

What recommendations would you give to someone considering this product?

I have a few recommendations to help someone get started. First, take the time to clearly define your requirements and goals, understanding your team's workflow and collaboration needs. Next, plan the implementation carefully, considering factors like team size, customizations, and integrations. Invest in training and documentation resources provided by Atlassian to familiarize yourself and your team with the tool's features. Customize Jira to fit your workflow by configuring fields, issue types, and workflows. Explore the Atlassian Marketplace for apps and add

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Cons

  • Commodity Features

Rewa P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Nice product for task management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

features to create task in bulk

What is your favorite aspect of this product?

Task tracking and dashboard to check velocity chart and sprint management

What do you dislike most about this product?

nothing to mention

What recommendations would you give to someone considering this product?

Nice to work on this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Lisa S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Great product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Has more features than say Wrike

What is your favorite aspect of this product?

Ability to see tasks and prioritisation as well as what other people are working on

What do you dislike most about this product?

UI and UX can be better -- can be more intuitive and seamless navigation

What recommendations would you give to someone considering this product?

Depends on the industry

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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