Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

704 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Karan B.

Role: Consultant
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Best Task Manager

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration of Agile functionality. All the major agile approaches can be implemented such as Scrum. Dedicated boards can be created based o terms or KPIs. Future sprint planning and adding tasks in backlogs to keep a record of the tasks that should be done in the upcoming sprints.

What is your favorite aspect of this product?

Extensive reporting capabilities as it provides pre-build dashboards for projects and sprints. This way it is easy to visualize the amount of work being done and helps project managers and scrum masters to plan the ahead tasks accordingly.

What do you dislike most about this product?

There could be some features that are not present in this product and are there in others, but as such there is nothing to dislike in Jira.

What recommendations would you give to someone considering this product?

I would recommend a person get a pre-training on the product and know how to use it and keep updated in order to be recognized in the product platform. For example in Sprints, a person should update their story at the end of each day.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hemanshi M.

Role: Consultant
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Helps manage tasks efficiently!!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other similar products through its robust issue tracking and project management capabilities. It offers a comprehensive set of features and functionalities specifically designed for agile software development teams. Jira excels in its ability to facilitate collaboration, manage workflows, track progress, and provide extensive customization options. Its integration with other Atlassian tools, extensive marketplace of plugins, and strong community support further enhance its versatility and effectiveness in managing projects of all sizes

What is your favorite aspect of this product?

Its powerful project management features, customizable workflows, and seamless integration with other tools. It allows teams to effectively plan, track, and collaborate on tasks and projects, providing transparency and enhancing productivity.

What do you dislike most about this product?

The learning curve for Jira can be steep, especially for those who are new to agile project management methodologies. Additionally, some users find the user interface to be overwhelming or cluttered, particularly when dealing with complex projects.

What recommendations would you give to someone considering this product?

Before using Jira, consider investing time in learning its features and functionalities to maximize its potential. Additionally, customize the tool to suit your specific project management needs and simplify the user interface for improved usability.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Rúben R.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Project managment to next level

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Modularity

What is your favorite aspect of this product?

There are always a new module to do something

What do you dislike most about this product?

the overall cost and learning curve

What recommendations would you give to someone considering this product?

not for basic usage

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Karan B.

Best Task Manager

Likeliness to Recommend

Pros

Hemanshi M.

Helps manage tasks efficiently!!

Likeliness to Recommend

Pros

Rúben R.

Project managment to next level

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support