What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

88

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

NIKKI ..

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful project management tool,yet complex tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out with highly customizable workflows tailored to specific team needs and robust integration with other Atlassian products and third-party tools. Its strong focus on Agile methodologies, including Scrum and Kanban, enhances project management. Powerful reporting and analytics features enable effective progress tracking. The Atlassian Marketplace offers numerous add-ons, extending functionality. With granular user permissions and a strong community, Jira is a top choice for Agile and software development teams.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows, which allow teams to tailor processes to fit their specific needs and methodologies. The integration capabilities with other Atlassian products and third-party tools enhance collaboration and efficiency. I also appreciate the robust reporting and analytics features, which provide valuable insights into project progress. Additionally, the strong focus on Agile practices, like Scrum and Kanban, makes it ideal for dynamic teams. Overall, Jira’s flexibility and adaptability truly set it apart.

What do you dislike most about this product?

One aspect I dislike about Jira is its steep learning curve for new users, which can be overwhelming initially. The interface, while powerful, can feel cluttered and complex, making navigation challenging at times. Additionally, some users find the configuration options overly complicated, leading to potential misuse or confusion. The pricing structure can also become expensive as teams scale and require more features. Lastly, occasional performance issues can hinder productivity, especially during peak usage times.

What recommendations would you give to someone considering this product?

I recommend taking the time to explore Jira's extensive documentation and tutorials to familiarize yourself with its features and capabilities. Start with a small team to pilot the tool, allowing for a smoother learning curve and adjustments based on feedback. Leverage integrations with other tools your team already uses to maximize efficiency. Customizing workflows early on can help align the tool with your team's processes. Finally, actively engage with the Jira community for support and best practices to enhance your implementation experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravi S.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product among the segment

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It's better quality than other product with more features and it's good for heavy use as well

What is your favorite aspect of this product?

It's has multiple features to track the development and raise the things very easily

What do you dislike most about this product?

As of now nothing I dislike

What recommendations would you give to someone considering this product?

People should go through and experience this amazing tool

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Samson I.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The best tool for agile development

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is different from other project management tools because it helps Agile teams plan their sprints and keep track of problems.

What is your favorite aspect of this product?

Customized processes, thorough reports, and managing the backlog are things I like. The new outline feature helps with making plans for the long run.

What do you dislike most about this product?

For newbies, setup is hard and takes a lot of time.

What recommendations would you give to someone considering this product?

It should be used by agile teams that need to make complex software and keep track of problems.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Less Effective Service
  • Less Caring

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