What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

88

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Drag and Drop Prioritization

85

Shared Task List

85

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

86

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Sneha S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

helps organize complex projects

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira tracks backlog and sprints better than other project management tools.

What is your favorite aspect of this product?

Large projects benefit from workflow modification and report production.

What do you dislike most about this product?

Non-technical users may be intimidated.

What recommendations would you give to someone considering this product?

for firms overseeing complex projects that require coordination.

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Respectful

Cons

  • Less Efficient Service

Sumit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Evaluating Jira: Is It Right for Your Team?

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira differentiates itself with extensive customization, robust Agile support, seamless integrations, advanced reporting, detailed user management, and scalability for teams of all sizes.

What is your favorite aspect of this product?

My favourite aspect of jira is its strong Agile support, including features like Scrum and Kanban boards.

What do you dislike most about this product?

One drawback of jira is that its extensive customization options can sometimes result in overly complicated workflows, making it difficult to maintain consistency and clarity across teams.

What recommendations would you give to someone considering this product?

I recommend clearly defining your workflows before customizing Jira, providing training for users, and regularly refining configurations for simplicity and efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

NIKKI ..

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful project management tool,yet complex tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out with highly customizable workflows tailored to specific team needs and robust integration with other Atlassian products and third-party tools. Its strong focus on Agile methodologies, including Scrum and Kanban, enhances project management. Powerful reporting and analytics features enable effective progress tracking. The Atlassian Marketplace offers numerous add-ons, extending functionality. With granular user permissions and a strong community, Jira is a top choice for Agile and software development teams.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows, which allow teams to tailor processes to fit their specific needs and methodologies. The integration capabilities with other Atlassian products and third-party tools enhance collaboration and efficiency. I also appreciate the robust reporting and analytics features, which provide valuable insights into project progress. Additionally, the strong focus on Agile practices, like Scrum and Kanban, makes it ideal for dynamic teams. Overall, Jira’s flexibility and adaptability truly set it apart.

What do you dislike most about this product?

One aspect I dislike about Jira is its steep learning curve for new users, which can be overwhelming initially. The interface, while powerful, can feel cluttered and complex, making navigation challenging at times. Additionally, some users find the configuration options overly complicated, leading to potential misuse or confusion. The pricing structure can also become expensive as teams scale and require more features. Lastly, occasional performance issues can hinder productivity, especially during peak usage times.

What recommendations would you give to someone considering this product?

I recommend taking the time to explore Jira's extensive documentation and tutorials to familiarize yourself with its features and capabilities. Start with a small team to pilot the tool, allowing for a smoother learning curve and adjustments based on feedback. Leverage integrations with other tools your team already uses to maximize efficiency. Customizing workflows early on can help align the tool with your team's processes. Finally, actively engage with the Jira community for support and best practices to enhance your implementation experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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