What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Jerzy F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

The most loved and hated software we have ever had

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is unique. There is a lot of complexity to it which doesn't do perfectly, but there is really not much else out there that solves for it. Currently this is indespensible for managing and tracking the work happeining in agile teams in large organisations, but its really lacking in some of the essentials such as cost management.

What is your favorite aspect of this product?

Its great to have all the work being tracked in one place. I have learned JQL and can easily find and create views of things that are of interest to me, but most people need a lot more simpler interface. Its a tool for technology and widely rejected by business users. It needs a lot of love to be able to get business to use it.

What do you dislike most about this product?

Its just difficult and not all things work properly. Things are hidden in endless menus, and managing and controlling permissions is a challenge. I am not sure if there are any product designers or service designers working at Atlassian, but there really needs to be a complete revisit on how they have approached the usibility of this platform.

What recommendations would you give to someone considering this product?

In a smaller company you can probably do without Jira, but as soon as you are running 10+ tech squads tracking their work starts becoming really challenging. There really isnt much out there that can service delivery an enterprise technology org like Jira for now.

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Caring

Cons

  • Charges for Enhancements
  • Under Delivered
  • Commodity Features

ADITYA R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Awesome product

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

features included in Jira , Task management, tracking efftivaly.

What is your favorite aspect of this product?

Favorite aspects is the way manages complex problems efftivaly and reporting system

What do you dislike most about this product?

Need more support team and more attractive UI

What recommendations would you give to someone considering this product?

Take it for project and make you life easy save struggle in project management, task management

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Enables Productivity

Prakash A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Jira: Exceptional Project Management Made Simple!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out due to its versatile features, user-friendly interface, and extensive customization options. It offers seamless integration with various tools, robust project tracking capabilities, and a strong support community. These aspects differentiate it from other similar products, making Jira a preferred choice for effective project management across diverse industries.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and scalability. Whether managing small tasks or large projects, Jira adapts effortlessly to different team sizes and workflows.

What do you dislike most about this product?

One drawback of Jira is its initial learning curve, particularly for users new to agile project management tools.

What recommendations would you give to someone considering this product?

If you're considering Jira, begin by assessing your team's workflow needs. Utilize available resources like documentation and tutorials to familiarize yourself. Start with basic setups, gradually exploring advanced features. Consider investing in training for optimal use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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