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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Due Dates
Drag and Drop Prioritization
Add Notes
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
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Rajendra B.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Feb 2024
Good product to manage your team and tasks!
Likeliness to Recommend
What differentiates Jira from other similar products?
It's user friendly.
What is your favorite aspect of this product?
Its interactive user interface.
What do you dislike most about this product?
Sometimes it's getting stucks.
What recommendations would you give to someone considering this product?
Go for it. It will fulfill the requirements.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
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Param S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2024
Cost Effective and Flexible Project management
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is flexible, allow to write custom code in order to engage users write own plugins, allow to share filters, which is awesome, and it's not expensive, It has a very intuitive interface, with really helpful dashboard view, and hooks for MS Excel and MS Project. The search features are really nice, and the ability to share both searches and dashboards is really powerful. The advanced query language is very powerful and useful in finding the ticket(s) of your choice among thousands of others. Workflow is very intuitive and helpful!
What is your favorite aspect of this product?
Simple to use, and constantly evolving to provide tools product managers want and need. Jira has the Ability to accommodate agile methodologies. there are some major likes in my personal opinion , they are-: Bug tracking. Ease of use. Creating Issues Resource tracking. Assigning tasks Creating stories.
What do you dislike most about this product?
Bad UI for notifications, spamming emails, hard to keep a track of comments on this bug/post.
What recommendations would you give to someone considering this product?
Jira effectly manage the lifecycle of an issue with real time update .The statistics of the Issues can be visualized through a very intelligent dashboard.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Effective Service
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Jerzy F.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
The most loved and hated software we have ever had
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is unique. There is a lot of complexity to it which doesn't do perfectly, but there is really not much else out there that solves for it. Currently this is indespensible for managing and tracking the work happeining in agile teams in large organisations, but its really lacking in some of the essentials such as cost management.
What is your favorite aspect of this product?
Its great to have all the work being tracked in one place. I have learned JQL and can easily find and create views of things that are of interest to me, but most people need a lot more simpler interface. Its a tool for technology and widely rejected by business users. It needs a lot of love to be able to get business to use it.
What do you dislike most about this product?
Its just difficult and not all things work properly. Things are hidden in endless menus, and managing and controlling permissions is a challenge. I am not sure if there are any product designers or service designers working at Atlassian, but there really needs to be a complete revisit on how they have approached the usibility of this platform.
What recommendations would you give to someone considering this product?
In a smaller company you can probably do without Jira, but as soon as you are running 10+ tech squads tracking their work starts becoming really challenging. There really isnt much out there that can service delivery an enterprise technology org like Jira for now.
Pros
- Reliable
- Helps Innovate
- Enables Productivity
- Caring
Cons
- Charges for Enhancements
- Under Delivered
- Commodity Features
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