Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

638 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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0 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Drag and Drop Prioritization

Shared Task List

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Ikponmwosa O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Very nice product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

East to use

What is your favorite aspect of this product?

Task management

What do you dislike most about this product?

The user interfaces

What recommendations would you give to someone considering this product?

Its a very good product to manage productivity

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Caring

Anjali C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy to use and understand. Quick implementation

What is your favorite aspect of this product?

Creating user story and prioritized the task

What do you dislike most about this product?

Nothing as such, All good

What recommendations would you give to someone considering this product?

Use as soon as possible to ease you work and keep track on task progress

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marc F.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Customizable and powerful - ideal

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira’s flexibility and depth set it apart, making it much more than just a task manager. Unlike other tools, it provides a seamless integration of workflows, allowing teams to track progress in real time, which really elevates productivity and transparency.

What is your favorite aspect of this product?

My favorite thing about Jira is how it makes complex projects feel manageable. With its visual boards and easy-to-use features, even large tasks become more approachable, and it really helps everyone stay on the same page.

What do you dislike most about this product?

The only downside I’ve noticed is that it can be overwhelming at first because there’s so much it can do. But once you get used to it, that becomes an advantage since it means you’re not limited as your projects grow.

What recommendations would you give to someone considering this product?

I'd recommend investing time upfront to explore its features and customizing it to your team's workflow. The payoff is huge in the long run, as it adapts easily to various project needs and really enhances collaboration.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Ikponmwosa O.

Very nice product

Likeliness to Recommend

Pros

Anjali C.

Easy to use, Fantastic product!

Likeliness to Recommend

Pros

Marc F.

Customizable and powerful - ideal

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Drag and Drop Prioritization

Shared Task List

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support