What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Abhay Kumar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Integration Capabilities, Agile-Friendly, Security

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Highly Customizable Workflows: Allows users to tailor workflows to fit specific team and project needs, offering unmatched flexibility. Deep Integration Ecosystem: Seamlessly integrates with a vast range of third-party tools and Atlassian products, enhancing productivity. Robust Agile Support: Strong support for Agile methodologies with built-in Scrum and Kanban boards, catering to Agile teams effectively. Comprehensive Reporting: Provides detailed, customizable reports and dashboards for in-depth project insights and performance tracking.

What is your favorite aspect of this product?

User-Friendly Interface: Intuitive and easy-to-navigate interface, reducing the learning curve and improving user experience. Active Community and Support: Extensive documentation, active user community, and responsive support for resolving issues and sharing best practices. Security and Compliance: Advanced security features ensuring data protection and compliance with industry standards. Regular Updates and Innovation: Frequent updates and feature enhancements driven by user feedback, keeping the platform modern and competitive.

What do you dislike most about this product?

Complexity: The extensive features and customization options can make it overwhelming and difficult to learn for new users. Performance Issues: It can sometimes be slow, especially with large projects or complex configurations. Cost: The pricing can be high, particularly for larger teams or organizations needing advanced features. User Interface: Despite improvements, some users find the interface cluttered and not as intuitive as other tools. Customization Overload: The extensive customization options can lead to inconsistencies and complexity in workflows if not managed carefully.

What recommendations would you give to someone considering this product?

I recommend Jira for its robust project management capabilities, highly customizable workflows, strong Agile support, extensive integrations, and detailed reporting features, making it ideal for teams of all sizes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tanya G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Highly Flexible Project Management Tool

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It integrates seamlessly with a wide range of tools and services, including Confluence, Bitbucket, and hundreds of third-party applications, enhancing its versatility.

What is your favorite aspect of this product?

I believe that me and many other users appreciate Jira's powerful and flexible workflow customization. This feature allows teams to create, modify, and adapt workflows to fit their specific project requirements and processes, enabling more efficient and tailored project management.

What do you dislike most about this product?

I believe that the extensive customization options and features can make the initial setup and learning curve quite steep, requiring significant time and effort to master.

What recommendations would you give to someone considering this product?

Take time to plan and design your workflows before implementation. Understand your team's processes and configure Jira to match them.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

Kavyansh G.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

"Excellent Tool for Product and Task Management"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

There are various features which differentiates Jira from other similar products, Such as; Customizable Workflows Agile Project Management Powerful Issue Tracking Advanced Reporting and Dashboards Customizable Permissions and Security Easy Implementation

What is your favorite aspect of this product?

My favorite aspect of this product is its project and task management capabilities. We've been using Jira for a long time, and it has been highly beneficial from a business perspective. It allows us to easily track the status of projects and tasks for employees working on the same project, making our work more effective and efficient.

What do you dislike most about this product?

The cost of this product is quite high and could be reduced to make it accessible for small businesses. Additionally, the user interface could be improved.

What recommendations would you give to someone considering this product?

Jira remains a robust and versatile tool, particularly suited for larger teams and complex projects that require detailed tracking, flexibility, and integration with development tools. For smaller teams or simpler projects, it might be worth exploring other project management tools that offer a more straightforward, cost-effective solution with a gentler learning curve. Organizations should carefully evaluate their specific needs, team size, and project complexity to determine if Jira is the best fit.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

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