What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Task Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Napoleon I.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Efficient, versatile, but room for enhancements.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out with its robust customization, powerful Agile tools, seamless integration options, and scalability for teams of all sizes.

What is your favorite aspect of this product?

Customizable Workflows: Tailored to fit diverse project needs. Agile Tools: Supports Scrum, Kanban, and hybrid methodologies. Integration Ecosystem: Connects with countless tools like Slack, GitHub, and Confluence. Advanced Reporting: Offers detailed insights and progress tracking. Scalability: Works for small teams and enterprise-level projects.

What do you dislike most about this product?

Complex Setup: Steep learning curve for new users. Performance Issues: Can be slow with large projects. Limited Out-of-the-Box Features: Requires plugins for advanced functionalities. Cost: Expensive for small teams or startups. Overwhelming UI: Not always intuitive for non-technical users.

What recommendations would you give to someone considering this product?

Understand Your Needs: Ensure Jira aligns with your project type (e.g., Agile, Kanban). Invest in Training: Take time to learn its features and workflows. Start Small: Begin with basic configurations before adding plugins or customizations. Leverage Integrations: Connect Jira with tools you already use for better efficiency. Monitor Costs: Evaluate the pricing against your team size and project scope. Test with a Trial: Use the free trial to explore its capabilities before committing.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Helps Innovate

MMESOMA C.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Jira: A Powerful Yet Complex Tool for Agile Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Advanced Reporting and Analytics Jira provides detailed reports, including velocity charts, sprint reports, and cumulative flow diagrams, offering insights into team performance and project progress.

What is your favorite aspect of this product?

My favorite aspect of Jira is its customization and flexibility. The ability to tailor workflows, issue types, and fields to fit specific project needs makes it adaptable for various teams and industries. Whether it's Agile boards for developers, custom task flows for marketing, or detailed roadmaps for long-term planning, Jira empowers teams to work the way they want. Additionally, its robust automation capabilities save time by streamlining repetitive tasks, while the seamless integration with other tools like Confluence and Slack enhances collaboration. These features collectively make it an indispensable tool for managing projects

What do you dislike most about this product?

The biggest drawback of Jira is its steep learning curve and complexity, especially for new or non-technical users. Setting up workflows, customizing boards, or even navigating the interface can feel overwhelming without prior experience. Additionally, some features, like advanced reporting or cross-project tracking, require additional configuration or plugins, which can lead to increased costs and dependency on third-party tools. Performance issues, such as slow load times for larger projects, and the lack of user-friendly onboarding materials, further add to the challenge of adopting Jira for some teams.

What recommendations would you give to someone considering this product?

Jira is powerful for project management, especially for Agile and technical teams, but requires some time and effort to master. Starting small and expanding as you learn is key to successful implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vidhi A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Delightful product, helps organize tasks

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

What sets Jira apart is its customizability, wide range of features provided, stron Agile Support and easy integration with other products like gitlab, confluence etc.

What is your favorite aspect of this product?

It can work for any team, from software development to marketing. It aligns well with any methodology.

What do you dislike most about this product?

Too many features and integrations can be overwhelming for new users.

What recommendations would you give to someone considering this product?

go for it and make your task/project management better.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Jira Comparisons